F&B Operations Manager

3 weeks ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
About the Role:

At THE SUPREME HR ADVISORY PTE. LTD., we are seeking a highly skilled and experienced F&B Operations Manager to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our foodcourts and coffeeshops.

Key Responsibilities:
  • Lead a team of senior foodcourt managers in achieving sales targets and overall performance of outlets
  • Provide guidance to senior foodcourt managers and F&B supervisors to maintain smooth daily operations of the foodcourts and coffeeshops
  • Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows
  • Maintain good working relationships with landlords, relevant authorities/agencies, and stall tenants
  • Assist inspectors of relevant authorities/agencies such as NEA, SFA, and Civil Defense during outlet inspection and follow-up actions
  • Liaise with landlords on building matters, joint promotions, and events
  • Responsible for marketing food stalls to tenants and ensuring outlet's prompt collection of rental from tenants
  • In-charge for lease renewal agreement, negotiate, and follow-up on terms of lease with stall tenants
  • Responsible for sourcing qualified tenants/food types to fill up vacant stalls and ensuring that all vacant stalls are filled
  • Propose activities according to market needs
  • Take immediate and appropriate collection/legal actions for recovery of debt (e.g. stall rental etc.) and minimize credit losses
  • Able to handle daily sales settlement
  • Work with business development and project to identify potential new business opportunities, sites, source, build, and renovate
  • Responsible for the financial and operational performance of the foodcourt and coffeeshop of designated area
  • Work with senior management and financial team on outlets' budgets
  • Establish overall business plans and provide regular reports on area performance, sales, and financial budget analysis to senior management
  • Provide solutions to improve the bottom line to outlet's profit and loss
  • Maintain and improve established quality and service standards
  • Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
  • Maintain good working relationships with landlords, relevant authorities/agencies, and stall tenants
  • Conduct regular checks on the hygiene, service standards, and quality of products, and provide feedback internally and to stall tenant
  • Ensure selling prices of stalls according to agreements
  • Assess and provide evaluation of stall tenants' performance
  • Supervise and provide guidance to stall tenants and cleaning contractors to provide high-quality service and achieve housekeeping excellence
  • Conduct weekly and monthly outlet's meeting
  • Ensure M&E works according to schedule
About You:
  • With passion in working F&B industry and its operational processes
  • Diploma in F&B, supply chain, or related disciplines
  • Minimum 5 years' experience in foodcourt operation
  • Basic computer literacy including Microsoft Office and Google Suite
  • Must possess Class 3 license


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