Guest Service Representative
4 weeks ago
We are seeking a skilled and enthusiastic Guest Service Executive to join our dynamic team at Marina Bay Sands Pte. Ltd. As a key member of our Front Office, you will be responsible for delivering exceptional customer experiences, ensuring seamless guest check-ins and check-outs, and providing personalized services to our valued guests.
Key Responsibilities
- Guest Check-in and Check-out: Efficiently manage guest arrivals and departures, ensuring timely and accurate processing of room assignments, key cards, and billing inquiries.
- Customer Service: Provide proactive and personalized services to guests, addressing their needs and concerns in a professional and courteous manner.
- Operational Excellence: Maintain high standards of operational efficiency, ensuring accurate data entry, effective communication with colleagues, and adherence to company policies and procedures.
- Risk Management: Identify and report potential risks, incidents, or security threats, collaborating with colleagues to mitigate any issues and ensure guest safety.
- Continuous Learning: Stay updated on company policies, procedures, and best practices, participating in training sessions and workshops to enhance your skills and knowledge.
Requirements
- Education and Certification: Minimum GCE O Level, with a Diploma or qualification in Hospitality Management from a recognized institution an added advantage.
- Experience: Minimum 2 years of experience in a similar capacity, with excellent guest relation and problem-solving skills.
- Language: Good command of spoken and written English, with additional languages an asset.
About Us
We are Marina Bay Sands Pte. Ltd., a world-class luxury resort and entertainment destination. Our team is passionate about delivering exceptional guest experiences and creating unforgettable memories. If you are a motivated and customer-focused individual who shares our values and passion for excellence, we encourage you to apply for this exciting opportunity.
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