Customer Service Representative for Travel Agency

4 weeks ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Details:

Customer Service Representative

  • Provide excellent customer service to hotel guests and promote Singapore attractions and tour packages.
  • Work with tour operators to confirm reservations and resolve discrepancies.
  • Maintain accurate records of tour bookings and guest preferences.

Key Responsibilities:

1. Guest Engagement:

  • Engage with hotel guests, offering assistance and information.
  • Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

  • Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
  • Assist guests with the booking of tours and activities.

3. Inquiry Handling:

  • Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
  • Provide accurate information and recommendations.

4. Complaint Resolution:

  • Address guest complaints and concerns with patience and professionalism.
  • Take appropriate actions to resolve issues and ensure guest satisfaction.

Requirements:

  • Diploma or equivalent.
  • 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
  • Knowledge of Singapore attractions and tour packages.

a strong team player with excellent communication skills, looking to take on new challenges in a fast-paced environment. If you have the skills and the passion for delivering exceptional customer service, we encourage you to apply for this exciting role.

As a customer service representative, you will play a vital role in ensuring that our guests have an exceptional experience with our travel agency. You will be responsible for providing assistance and information to guests, promoting Singapore attractions and tour packages, and working with tour operators to confirm reservations and resolve discrepancies.

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong work ethic, excellent communication skills, and a passion for the travel industry, we encourage you to apply for this exciting opportunity.


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