Travel Consultant

4 days ago


Singapore TIRUN TRAVEL MARKETING PTE. LTD. Full time
Roles & Responsibilities

Working Schedule:

  • The position operates on a five-day work week.
  • An off-day during the weekdays is granted for every weekend day worked.

Position Overview

This role represents a dynamic opportunity for a customer-centric professional to deliver superior travel services through comprehensive customer engagement, strategic account management, and meticulous tour planning.

Key Responsibilities

Customer Service Excellence

  • Client Communication Management
    • Act as the primary point of contact for all client inquiries across various channels, including B2B partnerships, social media, WhatsApp, and website communications.
    • Manage a diverse travel product portfolio, including cruise, yacht, and land-based offerings.
    • Ensure all travel arrangements comply with the client's policies and proactively identify opportunities for cost optimization.
    • Drive high conversion rates through systematic follow-up on inquiries.
    • Uphold exceptional service standards and response times.

Strategic Account Management

  • Partnership Development
    • Cultivate and maintain strategic relationships with business partners.
    • Consistently deliver excellent service through prompt and effective communication.

Tour Planning and Management

  • Tour Design & Coordination
    • Develop compelling and competitive travel proposals tailored to each tour request.
    • Coordinate seamlessly with tour operators, product suppliers, and transportation providers.
    • Oversee end-to-end tour planning and execution.

Additional Responsibilities

  • Undertake any other duties and responsibilities as assigned by the supervisor, demonstrating flexibility in supporting departmental objectives and organizational goals.

Requirements

  • Minimum education of GCE 'O' or 'N' level.
  • Prior experience in a travel agency or retail sales is preferred but not mandatory.
  • Openness to overseas travel, if required.
  • Strong orientation towards customer service.

Why Join Us?

  • Opportunities for career advancement in a rapidly growing company.
  • Generous vacation policy.
  • Exclusive travel benefits and discounts.

Tell employers what skills you have

Account Management
Travel Arrangements
Travel Services
Customer Engagement
Retail Sales
Online Travel
Tour Operators
Travel Agency
Customer Service
Customer Service Excellence

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