SENIOR/TRAVEL CONSULTANT
2 weeks ago
Roles and Responsibilities:
Ensure consistent service levels applicable to the SLA.
Ensure that service level agreements are met.
Maintain high levels of service standards and consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.
Arrange travel services for clients, including air ticket issuance, visa arrangements, and other specific travel requirements.
Communicate corporate deals and offer the best airfares options or alternative routes of travel.
Plan and create client itineraries, ensuring itineraries and air tickets are issued timely and accurately.
Ensure all client company profiles and traveller data are kept updated regularly.
Responsible for accurate data entry into GDS and mid-office systems for both financial and client data reporting.
Process refunds and/or invoices in a timely manner.
Understand client travel policies and advise business travellers when necessary.
Attend relevant internal training sessions to keep technical and professional knowledge current.
Maintain a positive attitude towards colleagues, managers, and clients at all times.
Ensure good relationships are developed with airline, hotel, and car representatives and associated personnel, utilising these relationships to gain the best service and arrangements for the customer and the company.
Other duties and responsibilities assigned by the Operations Team Manager.
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