Customer Service Representative

7 days ago


Singapore Accor Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mondrian Singapore. As the first point of contact for guests, you will be responsible for providing exceptional service and ensuring their needs are met during their stay.

About Us

Mondrian Singapore is a luxurious hotel located in the heart of Duxton Hill, one of Singapore's most vibrant neighborhoods. Our hotel offers stunning views of the city and provides easy access to popular attractions and entertainment options.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their requests and inquiries in a timely and professional manner.
  • Manage guest interactions, including taking phone calls, handling guest complaints, and resolving issues in a fair and efficient manner.
  • Maintain accurate records of guest interactions and update guest profiles as needed.
  • Collaborate with other hotel staff to ensure seamless service delivery and meet guest expectations.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements and Qualifications
  • High school diploma or equivalent required; degree preferred.
  • Previous customer service experience in a hotel or hospitality setting desired.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse groups.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Familiarity with property management systems and technology.
Benefits
  • A competitive salary of SGD 35,000 - 45,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, paid time off, and staff meals.
  • Opportunities for career growth and professional development within the Accor group.
Why Join Us?

Mondrian Singapore is a dynamic and innovative hotel that values diversity, inclusion, and employee well-being. We offer a supportive and collaborative work environment, with opportunities for growth and development. If you are a customer-focused and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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