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Guest Service Officer

2 months ago

Singapore BEVERLY HOTEL PTE. LTD. Full time
{"h2": "Guest Service Officer Job Description", "p": "At Beverly Hotel Pte. Ltd., we are seeking a skilled Guest Service Officer to provide exceptional customer service and create a positive experience for our guests.

Key Responsibilities:

1. Guest Check-In and Check-Out:

\tEfficiently process guest arrivals and departures.
\tDistribute room keys and inform guests about room amenities and hotel services.
\tAddress guest inquiries, requests, and concerns promptly and professionally.

2. Customer Service Excellence:

\tExhibit exceptional customer service skills, making guests feel welcome and valued.
\tProvide accurate information about the hotel, local attractions, and services.
\tHandle guest complaints or issues with patience and effective problem-solving.

3. Payment Processing:

\tCollect payments for hotel accommodations and additional services.
\tMaintain accurate billing and payment records.

4. Communication Skills:

\tPossess strong verbal and written communication skills to interact with guests and colleagues effectively.
\tHandle phone inquiries and reservations courteously and professionally.

5. Computer Proficiency:

\tUtilize basic computer skills for guest check-in, reservations, and record-keeping.
\tFamiliarity with hotel management software is a plus.

6. Professional Appearance:

\tMaintain a neat and professional appearance.
\tGreet guests with a friendly smile and offer assistance as needed.

7. Physical Stamina:

\tBe able to stand for extended periods.
\tHandle luggage and assist guests with mobility as required.

Requirements:

\tCandidate must possess at least GCE O-level or equivalent.
\tMinimum 1 year of hotel front office working experience is preferred. Candidates with no related experience will also be considered, as on-the-job training will be provided.
\tPleasant and well-groomed.
\tGood communication and interpersonal skills.
\tEnjoys interacting with guests and working in a fast-paced environment.
\tThe candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).
\tA good team player, can work independently and is able to work under pressure.

If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Pte. Ltd., we encourage you to apply.

We look forward to having you as a part of our Beverly Hotel Pte. Ltd. family.

Tell employers what skills you have

Customer Service Skills
Front Office
Housekeeping
Interpersonal Skills
Exceptional Customer Service
Hospitality Industry
Mobility
Communication Skills
Team Player
Customer Service
Customer Service Excellence
Hotel Management
Hospitality"}