Digital Engagement Manager

2 months ago

Singapur, Singapore HSBC Full time

About HSBC

HSBC is a leading global banking and financial services organization with a presence in over 80 countries. We offer a wide range of financial services to individuals, businesses, and institutions, including personal banking, commercial banking, and investment banking.

About the Role

We are seeking a highly skilled Digital Engagement Manager to join our team in Singapore. As a Digital Engagement Manager, you will be responsible for driving the digital transformation of our Securities Services business, enhancing the client experience, and improving efficiency.

Key Responsibilities

  • Monitor and research market and technology developments relevant to the Securities Services industry, including emerging technologies such as Distributed Ledger Technology, Application Programming Interface, Robotics, Artificial Intelligence, Chatbots, and Cloud Computing.
  • Represent HSBC Securities Services in local industry forums, focusing on digital and data, and support business development and client management teams in setting the digital agenda with clients.
  • Promote and implement Securities Services' digital products to clients, aiming to enhance the client experience and improve efficiency.
  • Provide demonstrations of HSBC Securities Services' digital products in sales pitch presentations or client service meetings.
  • Drive and manage client migration projects to digital solutions, with support from Change Management and Support Teams.
  • Collect and translate customer feedback into product features and enhancements, working closely with Product Management, Change Management, and Development teams to ensure requirements are understood and designs support the requirements.
  • Ensure internal awareness of new products and conduct training to ensure all internal teams familiarize themselves with the new functions and their value to clients.

Requirements

  • At least 3-4 years of experience in business/process analysis.
  • Good understanding of Agile and experience of operating within an Agile or Scrum structure.
  • Experience of working in a large-scale change environment.
  • Strong communication skills, both verbal and written, with a comprehensive understanding of content and context.
  • Strong stakeholder management and networking skills, with the ability to influence and build relationships.
  • Experience of working with diverse, geographically dispersed teams and multiple stakeholders.
  • Good team player with the ability to build and maintain highly effective working relationships.
  • Capable of facilitating workshops, displaying good presentation skills, and tailoring communication methods for the audience, environment, and setting.
  • Strong interpersonal, communication, and leadership skills.
  • Shows good planning and time management skills, with the ability to prioritize multiple tasks effectively.
  • Strategic mindset, with strong conceptual, creative, and analytical content.
  • Ability to take decisions within the scope of responsibility.
  • Self-motivated and able to work independently, with a sense of ownership and accountability.
  • Positive, dynamic, and resilient individual, open to change and able to adapt to changing circumstances.
  • Responds positively to challenge, showing consideration for others' views and taking these into account when making decisions.

Requirements

To be considered for this role, the relevant rights to work in Singapore are required.

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