Technical Sales Manager – Segment

3 months ago

Singapore CPMPACIFIC (PRIVATE) LIMITED Full time
Roles & Responsibilities

JOB SUMMARY

Under general direction, the Technical Sales Manager is responsible for managing the technical sales aspects including segment, product line & technology packages, and all relevant technical supporting activities throughout the entire sales process. Successful activities include: collaborating within the sales organization on new customer opportunities, building strong customer relationships, technology training, collecting & analyzing customer/market insights to identify winning technology solutions, and supporting strategic sales growth initiatives. This is a key role within our organization advising and guiding the technical aspects of the sales process while working within a close collaboration with Global Technical Sales Managers (TSMs) to ensure alignment and leverage global insights and strategies.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build credible & strong relationships by focusing on:

  • Advocating, coaching, and training for the segment, product line, and/or specific technology.
  • Supporting sales growth opportunities, and proposal development, in a team selling approach with sales managers and sales support operations.
  • Actively supporting sales activities: customer technology needs assessment, alignment with engineering standards, technology decision, product sizing, and strategic account planning.
  • Face to face interactions with customers and identified markets we serve.
  • Developing multiple relationships & communication pathways within a customer
  • organization focused on Engineering and Plant Operations.
  • Support conference strategies including technical presentations and booth support.
  • Maintaining up-to-date understanding of industry trends and technical developments.
  • Identifying opportunities & advise on available technology or service solutions.
  • Clearly articulate Crown’s technology offerings and advantages.
  • Obtaining and coordinating data and recommendations to Sales and Sales

• Segment and Product Line development:

  • Collaborate with Global Segment Commercial Leads, Engineering, & other Technical Sales Product Managers to develop cohesive standard global product offerings.
  • Develop & Manage standard product line sales tool-kits including sizing programs, sales flow diagrams, mass balances, and a library of sales presentations.
  • Assist marketing collateral development on product lines and new innovations.
  • Support technology discussions to close the deal in an efficient and professional manner.
  • Deliver against sales goals by supporting Sales, Sales Support, & Aftermarket team members.
  • Cross functional & global collaboration. Key technical tag for Aftermarket commercial support connecting inquiries into Sales & Engineering as needed.
  • Deep understanding of technology/service value and total cost of ownership, TCO.
  • Support new innovation launches with technical support & training.
  • Contribute to all customer field reports after each customer visits.

• Develop testing protocols for customer piloting work as required.

• Perform other related duties as required and assigned.


QUALIFICATIONS AND SKILLS

• Bachelor’s degree in chemical, or mechanical engineering.

• Master’s degree preferred.

• 5+ years Engineering or Operations experience within the Oilseeds complex, preferably in an Oilseeds Crushing or Vegetable Oil Refining, Palm Processing, Biodiesel, and/or Oleochemical business.

• Demonstrated sales support experience.

• Strong Competitive desire to succeed & win.

• High integrity and ethics.

• Entrepreneurial spirit.

• Excellent written and verbal communication skills.

• Effective at problem solving and conflict resolution.

• Outcome focused with the ability to manage competing priorities and work well under pressure.

• Strong attention to detail.

• Technology advocate into customer focus.

• Establish and maintain effective working relationships with co-workers, customers, and vendors.

• Responsive to requests and inquiries from internal and external customers.

• Well-developed presentation skills.

• Knowledge of computers and applications, such as Microsoft Word, Excel, TEAMS and PowerPoint, SharePoint.

• Must be able to communicate in English fluently. Ability to communicate in a second language – European or Asian languages preferred but not required.

• Customer relationship management (CRM) experience a plus.

• Process Modeling experience – ChemCad, Aspen modeling a plus.

• Ability to travel internationally and domestically up to 25% of the time.


Tell employers what skills you have

Account Planning
Negotiation
CRM
Piloting
Account Management
Customer Relationship
Strong Attention To Detail
Modeling
Customer Relationship Management CRM
Work Well Under Pressure
Customer Relationships
Relationship Management
Conflict Resolution
Technology Solutions
SharePoint
Technical Presentations
Customer Focus
Plant Operations
Technical Sales
Mechanical Engineering

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