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Customer Experience
2 weeks ago
COMPANY DESCRIPTION
We specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client's unique needs.
We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that truly makes a difference.
DESIGNATION:
[Expand Communication] Customer Experience & Customer Service (Korean Speaking)
RESPONSIBILITIES
Receive visitors and guide them through each Hyundai Motor Group Innovation Center in Singapore (HMGICS) experience (Vehicle Displays, Smart Farm, Sky Track, etc.)
Introduce and explain experiences and vehicles confidently and engagingly, ensuring high-quality Customer Service in every interaction
Maintain and operate vehicles, equipment, and devices in Customer Experience (CX) areas
Ensure adherence to customer management, safety, emergency response, vehicle, and inventory management manuals and protocols in CX spaces
Carry out related administrative tasks
Deliver tour programs for visitors
Host VIPs through CX spaces
Cover CX zones under other Gurus when necessary
QUALIFICATIONS
Diploma or A-Level qualification
Both entry-level and experienced individuals are welcome to apply
Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as in the airline, retail, and hotel industry
HMGICS Gurus must embody confidence, curiosity, and intelligence
Well-groomed, able to speak in eloquent and professional language
Strong interpersonal skills, proactive and curious
Knowledge of and interest in the automobile industry will be beneficial
Proficiency in English is required
Proficiency in Korean and Mandarin will be beneficial, as the position may require communication with international visitors
Shift work including weekends
OTHER INFORMATION
Customer Service, Brand, and Product training during the induction phase and course of employment
Robust rewards system for high-performing employees
Overseas training in Korea possible
Medical Insurance
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