Customer Experience Associate

20 hours ago

Singapore SUNDAY STAPLES PTE. LTD. Full time
Roles & Responsibilities

Be the face of Sunday Staples

Sunday Staples is a handbag and footwear brand that is quickly becoming a favourite among fashion-forward women in Singapore. With a loyal following of customers who love the brand's stylish and comfortable footwear designs, the brand is also expanding its product line to include handbags and other accessories, making it a one-stop shop for all of your fashion needs.


Job Title: Customer Experience Associate

Department: Retail

Reports To: Retail Supervisor


Join our team and be part of the next generation of leaders in retail.


As a Customer Experience Associate at Sunday Staples, you will play a vital role in creating an exceptional shopping experience for our customers. You will be the face of our brand, providing top-notch service, expert product knowledge, and genuine enthusiasm to assist customers in making stylish choices.

What you'll do:

Customer Engagement: Greet customers with a warm and friendly demeanor, actively listen to their needs, and provide personalized assistance.

Product Knowledge: Stay up-to-date with the latest fashion trends and our product offerings to provide expert advice and recommendations to customers.

Sales: Drive sales by actively promoting products, upselling, and cross-selling to meet or exceed sales targets.

Visual Merchandising: Maintain an attractive and organized store layout by ensuring that products are properly displayed and well-stocked.

Customer Support: Address and resolve customer inquiries, concerns, and returns efficiently, ensuring customer satisfaction.

Store Operations: Assist with daily store tasks, including opening and closing procedures, inventory management, and cash handling.

Brand Ambassadorship: Represent the Sunday Staples brand values and image with professionalism and enthusiasm.

Loss Prevention: Follow security and loss prevention procedures to protect the store's assets.

Team Collaboration: Work collaboratively with fellow associates and contribute to a positive and supportive team environment.

What you'll need:

· Previous retail or customer service experience is preferred but not required.

· A passion for fashion and a keen eye for style trends.

· Strong interpersonal and communication skills.

· Excellent customer service skills, with a genuine desire to create memorable shopping experiences.

· Ability to work in a fast-paced, dynamic environment.

· Flexibility to work weekends, evenings, and holidays as needed.

What you'll get:
  • Employee discounts for all Sunday Staples fashion items
  • A chance to make a real impact on the business
  • Competitive salary and benefits
  • The opportunity to pick and grow your own team
  • A chance to learn and grow in your career

If you are excited about fashion and ready to deliver exceptional customer experiences, we invite you to join our team at Sunday Staples. To apply, please submit your resume and a brief cover letter outlining your interest and relevant experience to careers@sundaystaples.com

Sunday Staples is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and customers.


Tell employers what skills you have

Customer Service Skills
Product Knowledge
Store Operations
Footwear
Team Collaboration
Sales
Upselling
Visual Merchandising
Customer Experience
Customer Support
Customer Engagement
Inventory Management
Customer Satisfaction
Loss Prevention
Layout
Customer Service Experience

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