Customer Service Associate

3 weeks ago


Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer queries, and maintaining a positive working relationship with our clients.

Key Responsibilities:

- Provide proactive customer support through outbound calls, emails, and face-to-face interactions;
- Resolve customer complaints and issues efficiently and effectively;
- Meet and exceed customer satisfaction targets;
- Develop and maintain a strong knowledge of our products and services;
- Collaborate with the team to achieve sales targets and improve customer retention;

Requirements:

- 1-2 years of experience in customer service or a related field;
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment and handle multiple priorities;
- Strong problem-solving and analytical skills;
- Basic computer knowledge and proficiency in Microsoft Excel and Word;

What We Offer:

- Competitive salary and performance bonus;
- Ongoing training and development opportunities;
- Collaborative and dynamic work environment;
- Opportunity to work with a reputable and growing company;

How to Apply:

Interested candidates, please submit your resume and cover letter to our HR department.

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