Customer Experience Specialist

1 month ago


Singapore GRUNDFOS (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

What is the Job all about?

This job will be responsible for ensuring customer experience when visiting Grundfos Singapore (GSI) onsite or virtually.

You will be reporting to the Country Director and will be assigned to work in the Singapore office.

Your main responsibilities:

  • Responsible for establishing and continuously improving the standard process and criteria when organizing Customer on-site or virtual visits at Grundfos Singapore.
  • Accompany on-site visitors on GSI office tours as Tour Guy/Lady, conduct the professional and official introduction of Grundfos Group, and Singapore history, culture and milestones, as well as company structure, products, solutions, and applications.
  • Apply digital tools and activity management processed into event organizing according to global practice. Responsible for managing virtual tours for customers – both in different formats on various platforms (e.g. virtual plant tour, live broadcast, and online events)
  • When assigned, provide support to Market Engagement tasks and activities both online and F2F.
  • Responsible for hosting VIP customers, and external groups from Grundfos Singapore visiting Europe. (Budgeting, planning, customer nomination, and execution of the visit)
  • Work with Group Guest Service and raise local needs for future improvement and implement in GSI upon approval.
  • Responsible for basic equipment setup and maintenance of the GSI Sustainability lab facilitates, e.g. lights, furniture, visual and audio equipment, etc. Track the utilization of the Sustainability Lab and key equipment, arrange repair/ maintenance service in time, and put-up proposal to protect facilities or improve utilization.
  • Support Company office Decoration according to group guidelines and line manager requirements in close collaboration with the GSI Admin and management team.
  • Other tasks assigned by the line manager.

Your background:

  • Tourism, related customer service experience, or administrative experience.
  • Advanced interpersonal skills and ability to handle and balance requests throughout the all organization.
  • Advanced communication and presentation skills (Fluent in English).
  • Bachelor’s degree or equivalent experience.

We imagine that you are an outgoing, self-starter, and well-organized person.


Tell employers what skills you have

Audio Equipment
Sustainability
Microsoft Office
Customer Experience
Customer Support
Interpersonal Skills
Customer Engagement
VIP
Virtual Tours
Written Communication
Furniture
Presentation Skills
Customer Satisfaction
Customer Service
Customer Service Experience

  • Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    Customer Experience SpecialistHandle and resolve customer inquiries efficiently.Coordinate with internal teams to address and solve issues effectively.Identify and report trends in inquiries and service problems to supervisors promptly.Log all customer interactions accurately in the CRM system.Support in processing orders and managing spare parts...


  • Singapore Porsche Singapore Pte. Ltd. Full time

    If you make hearts beat faster, your own has to be in the right place.Customer Experience Specialist (Interaction Centre) (M/F/d):- Code number:J - Entry level:Professionals- Location:Singapur- Organization:Porsche Singapore Pte. Ltd.**TasksTasksTasks***TasksPorsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing...


  • Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Experience Specialist Handle and resolve all customer queries Follow up closely with internal parties for resolutions. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems. All customer...


  • Singapore Agoda Full time

    About AgodaAgoda is an online platform for booking travel accommodations, flights, and more. With a team of over 6,000 employees from 90+ nationalities, we focus on fostering a diverse and collaborative work environment that values creativity and innovation. Our goal is to connect travelers with over 3.6 million accommodations worldwide, enhancing their...


  • Singapore Agoda Full time

    About AgodaAgoda is an online platform for booking travel accommodations, flights, and more. With a team of over 6,000 employees from 90+ nationalities, we focus on fostering a diverse and collaborative work environment that values creativity and innovation. Our goal is to connect travelers with over 3.6 million accommodations worldwide, enhancing their...

  • Customer Experience

    2 weeks ago


    Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full time

    Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

  • Customer Experience

    2 weeks ago


    Singapore ERP21 PTE LTD Full time

    Overview:As a Customer Experience (CX) Specialist, you will be instrumental in shaping and enhancing the overall customer experience journey. You will leverage your expertise in customer-centric strategies and best practices to identify opportunities for improvement, implement initiatives to delight customers, and drive long-term loyalty and advocacy. You...


  • Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    StarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre. Be the first point of contact for all our visitors,...


  • Singapore Grundfos Full time

    Customer Experience Specialist-GSIApplication deadline:Workplace: Onsite PositionJob Location (Short): Singapore, Central Singapore, SingaporeContract Type: Full-TimeEmployment Type: RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...


  • Singapore Grundfos Full time

    Customer Experience Specialist-GSIApplication deadline:Workplace: Onsite PositionJob Location (Short): Singapore, Central Singapore, SingaporeContract Type: Full-TimeEmployment Type: RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...


  • Singapore Grundfos Full time

    Customer Experience Specialist-GSIApplication deadline:Workplace: Onsite PositionJob Location (Short): Singapore, Central Singapore, SingaporeContract Type: Full-TimeEmployment Type: RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...


  • Central Singapore Grundfos Holding AS Full time

    Customer Experience Specialist-GSIApplication deadline:Workplace:Onsite PositionJob Location (Short):Singapore, Central Singapore, SingaporeContract Type:Full-TimeEmployment Type:RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...


  • Singapore Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...


  • Singapore WECRUIT PTE. LTD. Full time

    _Job Responsibilities: _ Upload, assess, and authorize debit notes/invoices within the CRM system to ensure precise billing, financial transactions, and effective resolution of customer claims. Evaluate and endorse debit notes and recharge approvals for worldwide support endeavors, coordinating with teams across various regions like Japan, Brazil, and others...


  • Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team. The ideal candidate will be responsible for managing insurance claims for patients, ensuring accurate and timely processing while adhering to regulatory requirements and company policies. Additionally, the Claims Specialist will play...


  • Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    We are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team.Certainly Here's a draft for the job descriptions:Claims Specialist:Position: Claims SpecialistLocation: [Specify location]Company: [Company Name]About Us: [Briefly describe the company and its mission]Responsibilities: Process insurance claims efficiently...


  • Singapore Ethos BeathChapman Full time

    Job Details:LocationSingaporeSalaryCompetitive SalaryJob TypePermanentRefBH-178468ContactRoselle CuntapayPostedabout 2 hours ago Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. They have an app that is used by Physiotherapists, doctors, and patients to aid in the recovery of orthopaedic surgery or...


  • Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Experience Specialist - Consumer Electronics (Home Appliances) Handle and resolve all customer queries Follow up closely with internal parties for resolutions. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is...


  • Singapore ELITEZ PTE. LTD. Full time

    Temp Customer Service SpecialistMonday to Friday PMFresh Diploma - $1,800Fresh Degree - $2,400Customer Service Specialist Followup on customer enquiries and requests (e.g. document requests, credit note/debit note request etc.) Process all types of order promptly and accurately according to business model. Ensure timely order submission to Logistics. Urgent...


  • Singapore Wärtsilä Full time

    Customer Support Specialist (Temporary, 12 months):Job Title: Customer Support Specialist (Temporary, 12 months)About the positionAs a Customer Support Specialist, you will:Provide responses to all enquiries entering through CSC with satisfactory time limit, then forward to the service teams or o to other relevant teams of the organizations Handle customer...