Customer Experience Specialist
4 weeks ago
Customer Experience Specialist
- Handle and resolve all customer queries
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
REQUIREMENTS
- Experience in Customer service related role
- Possess good communication, and interpersonal skills.
- On-the-job training will be provided to ensure proficiency in role requirements.
Salary: $3500
Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg
Tell employers what skills you have
CRM
Microsoft Office
Handle calls
call centre
Customer Experience
Customer Support
Customerfacing
Interpersonal Skills
Customer Engagement
Invoicing
Written Communication
Inventory Management
Attention to Detail
Transportation
Team Lead
Customer Satisfaction
Customer Service
client calls
Call Center
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