![Porsche Singapore Pte. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
2 weeks ago
Customer Experience Specialist (Interaction Centre) (M/F/d):
-
Code number:J
-
Entry level:Professionals
-
Location:Singapur
-
Organization:Porsche Singapore Pte. Ltd.
**Tasks
TasksTasks***
Tasks
Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.
The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels.
- Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
- Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
- Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
- Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
- Provide support for campaign activities, which includes managing guest RSVPs, consolidating guest data, overseeing actualday campaign registration, and other duties as assigned.
- Perform all other adhoc duties and projects as assigned.
QualificationsQualifications***
Qualifications
- At least 2 years of working experience preferably in a customer service role
- Excellent verbal, written and interpersonal communication skills and telephone etiquette
- Ability to perform rotating shift work including public holiday and weekend shifts
Exclusive look behind the scenesExclusive look behind the scenes***
At a Glance
The future has many facets:
for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of.
So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore PteLtd Our mission:
to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd.
offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
**How to apply?How to apply?How to apply?*****Contact
ContactContact***
Contact
Porsche Singapore Pte. Ltd.
126 Beach Road
06-11, Guoco Midtown
Singapore 189772
-
Customer Experience Specialist
2 weeks ago
Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full timeCustomer Experience SpecialistHandle and resolve customer inquiries efficiently.Coordinate with internal teams to address and solve issues effectively.Identify and report trends in inquiries and service problems to supervisors promptly.Log all customer interactions accurately in the CRM system.Support in processing orders and managing spare parts...
-
Customer Experience Specialist
4 weeks ago
Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Experience Specialist Handle and resolve all customer queries Follow up closely with internal parties for resolutions. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems. All customer...
-
Customer Experience Specialist – English
4 weeks ago
Singapore Agoda Full timeAbout AgodaAgoda is an online platform for booking travel accommodations, flights, and more. With a team of over 6,000 employees from 90+ nationalities, we focus on fostering a diverse and collaborative work environment that values creativity and innovation. Our goal is to connect travelers with over 3.6 million accommodations worldwide, enhancing their...
-
Customer Experience Specialist – English
1 month ago
Singapore Agoda Full timeAbout AgodaAgoda is an online platform for booking travel accommodations, flights, and more. With a team of over 6,000 employees from 90+ nationalities, we focus on fostering a diverse and collaborative work environment that values creativity and innovation. Our goal is to connect travelers with over 3.6 million accommodations worldwide, enhancing their...
-
Customer Experience
2 weeks ago
Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full timeOur CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...
-
Customer Experience
2 weeks ago
Singapore ERP21 PTE LTD Full timeOverview:As a Customer Experience (CX) Specialist, you will be instrumental in shaping and enhancing the overall customer experience journey. You will leverage your expertise in customer-centric strategies and best practices to identify opportunities for improvement, implement initiatives to delight customers, and drive long-term loyalty and advocacy. You...
-
Senior/ Customer Experience Executive
2 weeks ago
Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full timeStarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre. Be the first point of contact for all our visitors,...
-
Customer Experience Specialist-GSI
1 month ago
Singapore Grundfos Full timeCustomer Experience Specialist-GSIApplication deadline:Workplace: Onsite PositionJob Location (Short): Singapore, Central Singapore, SingaporeContract Type: Full-TimeEmployment Type: RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...
-
Customer Experience Specialist-GSI
2 weeks ago
Singapore Grundfos Full timeCustomer Experience Specialist-GSIApplication deadline:Workplace: Onsite PositionJob Location (Short): Singapore, Central Singapore, SingaporeContract Type: Full-TimeEmployment Type: RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...
-
Customer Experience Specialist-GSI
4 weeks ago
Singapore Grundfos Full timeCustomer Experience Specialist-GSIApplication deadline:Workplace: Onsite PositionJob Location (Short): Singapore, Central Singapore, SingaporeContract Type: Full-TimeEmployment Type: RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...
-
Customer Experience Specialist-gsi
2 weeks ago
Central Singapore Grundfos Holding AS Full timeCustomer Experience Specialist-GSIApplication deadline:Workplace:Onsite PositionJob Location (Short):Singapore, Central Singapore, SingaporeContract Type:Full-TimeEmployment Type:RegularLooking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at...
-
Customer Experience Specialist
1 month ago
Singapore GRUNDFOS (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesWhat is the Job all about?This job will be responsible for ensuring customer experience when visiting Grundfos Singapore (GSI) onsite or virtually.You will be reporting to the Country Director and will be assigned to work in the Singapore office.Your main responsibilities: Responsible for establishing and continuously improving the...
-
Customer Experience Specialist
2 weeks ago
Singapore Shopee Full timeDepartmentOperations- LevelEntry Level- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...
-
Customer Experience Specialist
2 weeks ago
Singapore WECRUIT PTE. LTD. Full time_Job Responsibilities: _ Upload, assess, and authorize debit notes/invoices within the CRM system to ensure precise billing, financial transactions, and effective resolution of customer claims. Evaluate and endorse debit notes and recharge approvals for worldwide support endeavors, coordinating with teams across various regions like Japan, Brazil, and others...
-
Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team. The ideal candidate will be responsible for managing insurance claims for patients, ensuring accurate and timely processing while adhering to regulatory requirements and company policies. Additionally, the Claims Specialist will play...
-
Specialist in Claims Management and Sales
2 weeks ago
Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full timeWe are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team.Certainly Here's a draft for the job descriptions:Claims Specialist:Position: Claims SpecialistLocation: [Specify location]Company: [Company Name]About Us: [Briefly describe the company and its mission]Responsibilities: Process insurance claims efficiently...
-
Customer Success Specialist
2 weeks ago
Singapore Ethos BeathChapman Full timeJob Details:LocationSingaporeSalaryCompetitive SalaryJob TypePermanentRefBH-178468ContactRoselle CuntapayPostedabout 2 hours ago Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. They have an app that is used by Physiotherapists, doctors, and patients to aid in the recovery of orthopaedic surgery or...
-
Customer Experience Specialist
1 month ago
Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Experience Specialist - Consumer Electronics (Home Appliances) Handle and resolve all customer queries Follow up closely with internal parties for resolutions. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is...
-
Customer Service Specialist
2 weeks ago
Singapore ELITEZ PTE. LTD. Full timeTemp Customer Service SpecialistMonday to Friday PMFresh Diploma - $1,800Fresh Degree - $2,400Customer Service Specialist Followup on customer enquiries and requests (e.g. document requests, credit note/debit note request etc.) Process all types of order promptly and accurately according to business model. Ensure timely order submission to Logistics. Urgent...
-
Customer Support Specialist
2 weeks ago
Singapore Wärtsilä Full timeCustomer Support Specialist (Temporary, 12 months):Job Title: Customer Support Specialist (Temporary, 12 months)About the positionAs a Customer Support Specialist, you will:Provide responses to all enquiries entering through CSC with satisfactory time limit, then forward to the service teams or o to other relevant teams of the organizations Handle customer...