Customer Experience Specialist – English

1 month ago

Singapore Agoda Full time

About Agoda

Agoda is an online platform for booking travel accommodations, flights, and more. With a team of over 6,000 employees from 90+ nationalities, we focus on fostering a diverse and collaborative work environment that values creativity and innovation. Our goal is to connect travelers with over 3.6 million accommodations worldwide, enhancing their ability to explore the world.

Our Mission - Connecting the World Through Travel

Travel allows individuals to learn, experience, and appreciate the world we live in, bringing people and cultures closer together. At Agoda, our team is united by a shared passion to make a positive impact on the travel industry. Through our innovative technologies and strong partnerships, we strive to make travel accessible and rewarding for everyone.

Join our Team

Agoda's dedicated Customer Support Team is committed to providing real-time assistance in 38 languages, ensuring that every customer receives the best service possible. Beyond just answering inquiries, our specialists actively seek ways to enhance the customer experience through collaboration and experimentation. By developing new products and solutions, we contribute significantly to Agoda's success and customer satisfaction.

The Opportunity

If you're seeking a fulfilling career in customer service, we have an exciting opportunity for you. We are looking to recruit Customer Experience Specialists to join our team in Singapore. This role offers a chance to hone your customer service skills in a fast-paced environment that values employee growth and development.

What You'll Do

  • Provide exceptional customer service through various communication channels.
  • Handle a high volume of inquiries from clients and customers professionally.
  • Meet individual and team goals effectively.
  • Implement business strategies to enhance customer service.
  • Identify and suggest work process improvements.
  • Communicate with Team Leaders or Managers.
  • Perform office administrative tasks as needed.
  • Maintain confidentiality of customer information.
  • Take ownership of customer issues and resolve them promptly.

Requirements for Success

  • Proficiency in written and spoken English.
  • Positive attitude, attention to detail, and strong communication skills.
  • Customer service skills like empathy, patience, and problem-solving.
  • Ability to work under pressure and handle stressful situations.
  • Willingness to work flexible shifts, including weekends and holidays.

Preferred Qualifications

  • Minimum 1 year of experience in a Contact Centre environment.

Benefits

  • Competitive salary.
  • Opportunity to work in a dynamic and diverse team.
  • Possibility for career growth and mobility within the company.
  • Continuous learning and development opportunities.
  • Modern work environment.

Apply now and embark on a rewarding career with Agoda

Equal Opportunity Employer

At Agoda, we are committed to fostering an inclusive workplace that values diversity and collaboration. We prioritize hiring based on merit and qualifications, ensuring equal opportunities for all individuals. Our goal is to create an environment where innovation thrives, regardless of background or orientation.

Note: Agoda does not accept third-party resumes; please avoid sending unsolicited resumes to our team. Thank you for your understanding.

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