Senior/ Customer Experience Executive

2 weeks ago


Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

StarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre.

  • Be the first point of contact for all our visitors, which include walkins, patients, doctors, and internal staff
  • Perform hightouch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
  • Perform personalised service to all visitors, patients, staff which include visiting doctors
  • Chaperone highnetworth/ VIPs during their medical appointment
  • Arranging accommodation, transport and medical appointments
  • Creating good experience for the patients and visitors during their time in the centre
  • Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
  • To respond to any feedback relating to the centre, or its service in a professional manner
  • Any other adhoc administrative duties as assigned

Requirements:

  • Excellent customer service skills, flexible and able to handle difficult situation when required
  • Must be comfortable being in a customerfacing role
  • Strong interpersonal and communication skills
  • Pleasant, Professional, Presentable, and has a Positive attitude
  • Previous experience in working in highend, luxury concierge service position will be advantageous
  • Working days: Monday to Friday (office hours), and half day on every alternate Saturdays


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