Senior / Executive, Customer Experience and

2 weeks ago


Singapore CapitaLand Full time
About Us


Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold.

As at 31 March 2024, CLI had S$134 billion of assets under management as well as S$100 billion of funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA.

Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics, self-storage and data centres.

Job Description:


We are seeking a passionate and experienced individual to perform the day-to-day activities within the Customer Experience & Operations function under Digital Platforms to define and drive initiatives that support CapitaLand Retail & Workspace business.


The incumbent will join a dynamic team in a fast-paced, rapidly changing environment, and contribute towards new concepts in the retail, workspace and rewards space.

The ability to understand both business and technical aspects, and proven execution skills are important aspects of the role, along with exceptional communication skills.

The role is suitable for someone who is self-motivated, passionate about continuous improvement, has perseverance in solving problems, and with strong analytical skills.

Office Location: 6_

  • 15 Toa Payoh Lorong 4, #0700, Singapore 319516_
25 Ubi Road 4, #05-01, UBIX, Singapore effective 4 July 2024)

Job Responsibilities

  • Deliver best in class digital operations across digital marketing planning, tracking, campaign management and reporting, in line with expectations, providing feedback and advice on how to achieve the best performance and results
  • Support CapitaLand business units in ensuring that we have best in class digital marketing campaign roll outs, data capture, organization, and activation using our digital platforms products
  • Uphold a seamless and efficient way of working between CapitaLand business units and collaborate effectively with cross functional teams such as Platform Marketing, Merchant Success, Customer Experience, Business Development and Product team
  • Measure campaign performance against forecasts, optimising results for continued improvement and provide new ideas, solutions and sharing of effective campaign strategies
  • Continual assessment and development of best practices and approaches to optimisation, digital campaign management and business process improvement
  • Understand and utilise relevant data and analytics to gain insights on campaign performance
Job Requirements

  • Degree / Diploma in Operations, Marketing or equivalent
  • Preferably at least 2 years of experience in either ad / campaigns operations or in CRM / eCommerce related fields
  • Experience managing several stakeholder relationships across suppliers, internal and customers
  • Strong operational experience
  • Knowledge of analytical methodologies and tactics for optimising Data Driven Marketing campaigns (i.e., segmentation, predictive response models, etc.)
  • Strong listening, negotiation, presentation, verbal, and written communication skills, ideally comfortable in a consultative, clientfacing environment
  • Ability to work collaboratively as part of a crossfunctional team
  • Conduct descriptive and quantitative analysis to validate hypothesis and support decisionmaking
  • Contribute to process improvement by flagging potential issues or enhancement opportunities
  • Keep abreast of industry and competitive trends to identify and develop innovative marketing campaigns

Benefits:

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences
  • Strong advocate of staff volunteerism
  • Wellness programmes
  • Closing Statement:
  • At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


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