Senior/Associate Executive, Office of Patient Experience
2 days ago
Reporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.
You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.
Requirements:
- Diploma in any discipline, preferably with relevant experience in healthcare industry
- Excellent interpersonal and communication skills (both verbal and written)
- Effectively bilingual in English and a second language
- Proficient in Microsoft Office applications
- Enjoys engaging people and thrives on working in a team
Healthcare Industry
Able To Multitask
Microsoft Office
Interpersonal Skills
Excellent Written Communication Skills
Good Communication Skills
Administrative Support
Team Player
Customer Service Excellence
Analyze feedback
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