Senior/ Customer Experience Executive

2 weeks ago


Singapore HMI MEDICAL CENTRE PTE. LTD. Full time
Roles & Responsibilities

StarMed is a premier day-surgery and multi-disciplinary medical facility providing top-notch day surgeries and diagnostic services at competitive rates. Currently, we are seeking a dedicated customer service representative to ensure the satisfaction of our visitors and patients at our facility.

  • Act as the initial point of contact for all visitors, including walk-ins, patients, physicians, and internal personnel.
  • Deliver personalized concierge services, such as greetings, visitor registration, escorting, and addressing inquiries.
  • Provide tailored services to visitors, patients, staff, and visiting doctors.
  • Accompany high-net-worth individuals/VIPs during their medical appointments.
  • Coordinate accommodation, transportation, and medical appointments.
  • Create a positive experience for patients and visitors during their stay at the facility.
  • Manage special projects focused on process enhancement and experience improvement, including product sourcing and workflow implementation.
  • Handle feedback regarding the facility and its services professionally.
  • Perform any additional administrative tasks as required.

Requirements:

  • Demonstrated excellence in customer service and the ability to handle challenging situations effectively.
  • Comfortable with customer-facing roles.
  • Strong interpersonal and communication abilities.
  • Possess a pleasant, professional, and positive demeanor.
  • Prior experience in upscale concierge services is advantageous.
  • Candidates with extensive experience in this field may be considered for senior positions.
  • Working days: Monday to Friday (office hours), with half-day shifts on alternate Saturdays.
Highlight Your Skills:

Customer Service Skills
Account Management
Concierge Services
Analytical Skills
Customer Experience
Process Improvement
Interpersonal Skills
Customer Loyalty
Arranging
Sales Process
Communication Skills
Sourcing
Customer Service Experience

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