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Executive, Customer Experience
2 weeks ago
- Identify pain points and opportunities for improvement, offering strategic solutions to enhance the overall customer experience.
- Proactively understand customer needs and adopt a proactive approach to maintaining and building positive experiences.
- Study and map existing customer experiences, interactions, and touchpoints to gain a thorough understanding of current customer journeys.
- Identify pain points and opportunities for improvement, offering strategic solutions to enhance the overall customer experience.
- Proactively understand customer needs and adopt a proactive approach to maintaining and building positive experiences.
- Assist in establishing processes for collecting and analyzing customer feedback, surveys, and data analytics to gain insights into customer behavior and preferences, driving datadriven decisionmaking.
- Collaborate with Technology & Data team to identify and implement customercentric technologies and tools that enhance the customer experience
Job Requirements
- 3 years of relevant experience in customer experience design
- Excellent customer service and interpersonal skills
- Excellent problem solving skills, critical thinking and analytical skills will be added advantages
Job Code:
VINM
EA Reg No:
R Vincent Moh Chen Jie)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
600456
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