Customer Experience Associate

2 weeks ago


Singapore Airbus Full time

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.


Front Desk operations:

  • Provide welcome and check out on the first and last day of training of the pilots
  • First line assistance and support to any customers / visitors entering the premises
  • Facilitate effectively pilots' requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
  • Deliver daytoday operations: basic procurement, first day preparation, administrative tasks, etc
  • Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
  • Maintain high standards of Customer Experience at any point of time
  • Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique operations:

  • Perform opening and closing of the Airbus retail shop
  • Provide assistance for products sales while delivering high range experience to customers
  • Support regular stock inventory and orders management following processes in place.

Trainee care, training support for ATR full flight simulator:

  • Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.

Requirements:

  • Previous experience in a customerfacing role
  • Excellent communication skills
  • Adaptability to different customers, cultures and situations
  • Proactive and positive attitude
  • Team player is a must


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:

Airbus Asia Training Centre Pte. Ltd.

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Customer Account and Service Management

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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