Customer Service Associate
2 weeks ago
General Information:
We are looking for a Customer Service Associate who possesses a strong drive for results and a creative, problem-solving approach and shares an interest in the sport of Football
Duties for the Customer Service Associate will include a broad range of tasks such as leading conflict situations to a satisfactory resolution.
The Customer Service Associate ideally should be able to analyse insights to improve customer experience and handle customer issues and requests.
Main Responsibilities:
- Demonstrated ability to think on feet and resolve issues in a fastpaced environment.
- Handle and resolve customer requests and complaints.
- Analyse customer data to improve customer experience.
- Moderate chat rooms; ensuring that platform policies are abided to.
- Management of platform rewards/prizes.
Bonus points:
- Passionate for Spectator Sports, Football
- Shows creativity and problemsolving ability in previous roles
- Selfdriven and proactive in nature
Minimum Qualifications:
- Open to Shift Work (Weekends & Public Holidays).
- Excellent interpersonal skills, a true people person.
- Experience in Customer Support processes.
Preferred Qualifications:
- Highly organized and able to address multiple projects in parallel.
- 2+ years' experience with digitally based environments.
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