Senior Customer Service Associate

2 weeks ago


Singapore CHALLENGER TECHNOLOGIES LIMITED Full time

We are looking for a key member of the customer service team and plays a crucial role in providing exceptional service to customers.

They are responsible for handling complex customer inquiries, resolving issues, and ensuring customer satisfaction. The Senior Customer Service Associate also acts as a mentor and provides guidance to other customer service associates. He/She will be reporting to the Senior Manager - Customer Experience.

  • Working days: Monday to Sunday (6 Days Work Week)
  • Working time: 11.00am to 9.30pm

Responsibilities:

-
Call and Chat

  • Handling incoming customer calls.
  • Assist warranty inquiries for members and nonmembers.
  • Handling Live chat from various online platforms.
  • Handling inquiries or feedback from customers via Zendesk tickets.
  • Resolve payment issues if customerencountered aftersales online purchases.
-
Customer service

  • Walkin customer inquiries.
  • Assist issues tourist tax refund (ETRS) tickets.
  • Product testing and exchange.
  • Products firsttime setup.
  • Paste screen protector.
  • Product redemption.
  • Product packing for online fulfilment.

Requirements:

  • Some experience in customer service
  • Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries over calls, chats, and tickets. Strong command of the language(s) used for customer interactions.
  • Customer Service Mindset: Customercentric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
  • Multitasking: Ability to handle multiple channels simultaneously, including incoming customer calls, live chat, and Zendesk tickets, while maintaining a high level of professionalism and accuracy.


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