Customer Experience Associate

2 weeks ago


Singapore Reeracoen Singapore Pte Ltd Full time
Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore.

The Business Planning Manager will perform research on potential threats and opportunities and prepare business plans, reports, forecasts, and analytical models.

【 What you will be doing 】
[Customer Care]

  • Provide excellent customer experience via all relevant communication channels.
  • Handle customers' enquiries, feedback and reservation
  • Resolve customers' concerns and answer customers' questions to the best ability
  • Recommend possible products to meet the customers' needs
  • Accurately record all feedback/compliant and provide solutions for improvements
  • Maintain strong partnership with the Customer Centre team & Fulfilment Centre
[Admin]

  • Liaison between respective external team and frontline staff from goods order and goods delivery
  • Assist with daytoday tasks and coordinate projects
  • Liaise and work closely with relevant parties to obtain the necessary information
  • Provide administrative support to Omni-Channel
  • Communicating campaign deliverables, objectives and timelines to internal and external stakeholders
  • Prepares market research to identify marketing opportunities and summarise sales data
[General]

  • Any other duties which may be assigned by the immediate supervisor/manager from time to time.
-
Requirement:

【 What they are looking for 】

  • Ability to partner with multidepartments
  • Problemsolving skills and meticulous attention to detail
  • Good organisational skill
  • Resourceful and maintains a positive attitude and focus on customer satisfaction in a fastpaced environment
  • Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
-
Working Hour: 9:00 ~ 18:00

-
Benefit:

【 What they are offering 】

  • Offering attractive salary packages that commensurate with relevant work experience
  • Annual Leave from 14 days (Maximum up to 18 days)
  • Medical Leave
  • Medical Outpatient insurance coverage
  • Group Hospitalization and Surgery insurance coverage
  • Group Dental insurance coverage


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