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Customer Experience Associate

2 months ago

Singapore UNICITY SINGAPORE Full time

About the Job:Are you passionate about Customer Service and have a flair for offering the best customer experience. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. If you are all this, then you are the highly energetic individual we are looking for.

Job Highlights:

  • Outstanding Career Growth & Development Opportunities
  • Competitive Salary & Work Benefit Package
  • Passionate, Energetic and Innovative Work Culture

Job Responsibilities:

  • To manage the daily operations at counter and provide good customer service and membership support
  • Works independently and takes ownership of issues
  • Handle tactful resolutions of queries and escalations from both internal and external customers
  • Good understanding of company operations, policies & procedures, marketing plan and promotions
  • Ensure the work area are properly maintained and aligned to the company's corporate guidelines and image
  • Ensure full compliance to the laid down procedures and processes as provided by company
  • Maintains and update customer's concern/feedback, issue and resolution into the case management system
  • Prepare reports as required for data analysis and marketing plan
  • Marketing support in updating collaterals, website, event co-ordination, preparation
  • Handle other ad-hoc tasks assigned.

Requirements:

  • Possess Diploma in any related field
  • At least 2 years of working experience in front office administration or in a retail customer service environment
  • Has good interpersonal skills with pleasant personality and enjoy interacting with people
  • Has good sense of responsibility and pro-active
  • 5 day's work weeks based on work schedule
  • Has good Microsoft Office skills, especially in MS Excel
  • Bilingual and has good telephone communication etiquette
  • FRESH GRADUATES are welcome

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