Client Experience Associates

Found in: Talent SG 2A C2 - 3 weeks ago


Singapore FIRSTCOM ACADEMY PTE. LTD. Full time
Roles & Responsibilities

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.


At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.


As we're in the midst of expansion, we are on the lookout for 5 Client Experience Associates to assist in our new classes (both Kallang & Woodlands campus)


[Responsibilities]

  • Provide support for learners and companies through telephone, emails and walk-ins
  • Ensure learners' satisfaction by providing quality customer service experience
  • Manage and resolve learners' complaints and feedback on their service and training experience
  • Analyse learners' data to develop insights and identify new improvement initiatives
  • Assist in daily operational tasks or any other tasks that may be assigned by the management


[Requirements]

  • Able to commit on weekend classes (5 days work week)
  • Candidate must possess at least "O" Level or equivalent.
  • Minimum 1 year of relevant experience in an Administrative or Customer Service role
  • Good follow up and coordination skills
  • Proficient with Microsoft Office


[Working Shifts/ Hours]

  • Weekday class
  • Mondays to Fridays - 8:30AM to 6PM
  • If taking over weekend classes, Friday - 1PM to 10PM


  • Weekend class
  • Saturday - 8:30AM to 7PM
  • Sunday - 8:30AM to 5PM

Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Administrative Work
Classroom Management
Interpersonal Skills
Administration
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Facilitation

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