Customer Experience Officer

Conduct telesales activities professionally, respond to customer queries and facilitate resolution of problems while anticipating customers' needs. Conduct sales verification checks and call monitoring on a timely manner. Ensure accuracy and completion of enrolment forms for submission. Compliance with established company policy procedures and guidelines....

Performs all channel Monitoring to evaluate employee's behavior and customer service performance and compliance with the company policies and business laws and regulations.Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities.Prepares and analyzes internal and external quality reports...

We are looking for a passionate and professional Executive Officer to join our Customer Experience team.Based in Singapore and reporting to the Senior Manager, the incumbent will create personalised creative content across online digital platforms and traditional print media, leveraging on digital tools to reach target audiences effectively.However, we also...

About the jobReporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.Your assignmentEnsure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and...

Customer Experience SpecialistHandle and resolve customer inquiries efficiently.Coordinate with internal teams to address and solve issues effectively.Identify and report trends in inquiries and service problems to supervisors promptly.Log all customer interactions accurately in the CRM system.Support in processing orders and managing spare parts...

Motion Art Space is the original motion art jamming experience start-up in Singapore. We are a fast-paced and fast-growing start-up and have been featured in numerous media outlets including Vogue, Straits Times, Time Out, 98.7FM, and more, with over star reviews on Google. We have collaborated with companies such as Roll-Royce and Roger Dubuis, and have...

Overview:As a Customer Experience (CX) Specialist, you will be instrumental in shaping and enhancing the overall customer experience journey. You will leverage your expertise in customer-centric strategies and best practices to identify opportunities for improvement, implement initiatives to delight customers, and drive long-term loyalty and advocacy. You...

Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

About the Job:Are you passionate about Customer Service and have a flair for offering the best customer experience. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. If you are all this, then you are the highly energetic individual we are looking for.Job...

Attend to phone-in enquiries, email correspondences and online chats on SPH newspaper and magazine subscriptions, promotions and delivery issues. Good communication (verbal & written) and problem solving skills Digitally savvy and can assist in troubleshooting of digital and technical issues Passionate about customer service with a cheerful disposition ...

COMPANY DESCRIPTIONWe specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client's unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that...

Attend to phone-in enquiries, email correspondences and online chats on SPH newspaper and magazine subscriptions, promotions and delivery issues. Good communication (verbal & written) and problem solving skills Digitally savvy and can assist in troubleshooting of digital and technical issues Passionate about customer service with a cheerful...

DepartmentOperations- LevelEntry Level- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when...

Job Details: Customer Experience AdministratorProvide administrative and operational support to the Training & Engagement Division Handle and respond to queries from members of public in a timely manner. Administrative work and other helpdesk services as required, to support the business functions of the organisation.Salary: Up to $2,700Employment period:...

"Meet the People Behind the Scenes "We are an energetic and enthusiastic team that is always seeking to provide our customers with top-notch financial service similar to what you would receive from a private bank. It is our sincere belief that each customer is unique, and we strive to consistently amaze everyone who visits our branch. Working together, we...

Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. The Business Planning Manager will perform research on potential threats and opportunities and prepare business plans, reports, forecasts, and analytical models.【 What you will be doing 】[Customer Care] Provide excellent customer experience via all...

Roles & ResponsibilitiesNovenaMondays-Fridays: 8.30am-6.30pm1 year contractThe job holder will provide administrative and operational support to the Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner. You will also be involved in administrative work and other helpdesk services...

Star Alliance Singapore is a subsidiary management organisation that coordinates Star Alliance activities and manages joint projects on behalf of the world's largest airline alliance. The holding company is based in Frankfurt, Germany. Our primary customers are our numerous member airlines from around the globe, but we interact with consumers through a...

Star Alliance Singapore is a subsidiary management organisation that coordinates Star Alliance activities and manages joint projects on behalf of the world's largest airline alliance. The holding company is based in Frankfurt, Germany. Our primary customers are our numerous member airlines from around the globe, but we interact with consumers through a...

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff - to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.Key ResponsibilitiesCustomer Service...