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Customer Experience Administrator

4 months ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Novena

Mondays-Fridays: 8.30am-6.30pm

1 year contract

The job holder will provide administrative and operational support to the Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner. You will also be involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.

The job holder needs to have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.

Requirements

  • Diploma in any field
  • Service quality mindset, with at least 3 years of relevant customer service experience
  • Proactive team player with strong verbal and written communications and interpersonal skills
  • Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
  • Prior working experience in the Public Service Counters will be an advantage
  • Must be prepared to work extended hours under pressure during the election period
  • Singaporean only

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform -

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Tell employers what skills you have

Outlook
Field Service
Analytical Skills
Administrative Work
Interpersonal Skills
MS Office
Written Communications
Public Service
Pressure
Excel
Team Player
Microsoft Word
Writing Skills
Customer Service Experience