Customer Experience Coordinator

2 weeks ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Job Title: Customer Experience Administrator

We are seeking a highly skilled and experienced Customer Experience Administrator to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD.

Job Summary:

The successful candidate will provide administrative and operational support to our Manpower, Training & Engagement Division, handling queries from members of the public and party candidates in a timely and professional manner.

Key Responsibilities:
  • Provide administrative support to the Manpower, Training & Engagement Division, including handling queries and responding to requests in a timely manner.
  • Assist with administrative work and other helpdesk services as required to support the business functions of the organisation.
  • Analyse queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines.
  • Utilise strong writing skills to craft professional replies to members of the public and party candidates.
Requirements:
  • Service quality mindset with at least 3 years of relevant customer service experience.
  • Proactive team player with strong verbal and written communications and interpersonal skills.
  • Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc).
  • Prior working experience in the Public Service Counters will be an advantage.
  • Ability to work extended hours during peak periods.
Working Arrangements:

Monday to Friday, 8:30am to 6:00pm.

Location: Novena.

Salary: $2200 to $2700.

Contract Period: ASAP (11 months 29 days).



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