Customer Experience Specialist

4 days ago


Singapore GRUNDFOS (SINGAPORE) PTE LTD Full time
Job Title: Customer Experience Specialist

GRUNDFOS (SINGAPORE) PTE LTD is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences when visiting our Singapore office or virtually.

Key Responsibilities:

  • Develop and implement standard processes for organizing customer on-site and virtual visits.
  • Provide professional and official introductions of Grundfos Group, Singapore history, culture, and milestones, as well as company structure, products, solutions, and applications.
  • Manage virtual tours for customers using digital tools and activity management processes.
  • Support Market Engagement tasks and activities both online and offline.
  • Host VIP customers and external groups from Grundfos Singapore visiting Europe.
  • Collaborate with Group Guest Service to identify local needs for improvement and implement changes.
  • Ensure basic equipment setup and maintenance of the GSI Sustainability lab facilities.
  • Support Company office Decoration according to group guidelines and line manager requirements.

Requirements:

  • Tourism, customer service, or administrative experience.
  • Advanced interpersonal skills and ability to handle requests throughout the organization.
  • Advanced communication and presentation skills.
  • Bachelor's degree or equivalent experience.
  • Fluent in English.

Proficiency in additional languages, such as Chinese or European languages, is preferred due to our international visitors. We imagine that you are an outgoing, self-starter, and well-organized person.



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