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Customer Relations Officer, Shopping Experience

4 months ago

Singapore IKEA Tampines Full time
About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment
  • Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
  • Understanding and contributing to the department's action plans and taking ownership on your part for deliverables.
  • Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
  • Being responsible for the children' safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
  • Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
  • Handling all customers' queries or complaints professionally and improve customer service delivery to enhance customers' shopping experience.
  • You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
  • You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.
Your profile
  • You have minimum 3 years of working experience in a fast-paced customer serviced oriented environment
  • You have strong communication and interpersonal skills with passion for children and people
  • You are a committed and motivated team player, who is also able to work independently
  • You are able to cope with stress and able to provide solutions for customers and operational issues
  • You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
  • You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays