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Customer Relations Officer

2 months ago

Singapore CHIROPRACTIC FIRST GROUP PRIVATE LIMITED Full time
Customer Relations Officer Job Description

As a Customer Relations Officer at Chiropractic First Group Private Limited, you will be the key to building strong relationships with our valued customers. Your primary responsibility will be to ensure that our customers are satisfied and delighted with our products and services.

You will be the bridge between our company and our customers, working tirelessly to address concerns, provide exceptional customer experiences, and exceed their expectations. In this role, you will be the ultimate staff for customer happiness, striving to create a lasting positive impression.

Key Responsibilities:

  • Handle and manage enquiries from walk-ins, phone calls, and other communication channels.
  • Manage patient's appointments and treatment schedules to ensure seamless service delivery.
  • Address and manage patient's needs, care, and concerns efficiently and effectively in clinic.
  • Proactively build rapport and establish good relationships with customers to ensure customer retention and satisfaction.
  • Interactive engagements with customers during events, corporate talks, roadshows, and clinics to promote our products and services.
  • Deliver product knowledge to potential patients through effective communication to increase consumer understanding.
  • Promote products, services, and packages to maximize sales opportunities where necessary.
  • Capture photos and testimonials for social media posting for the clinic.
  • Manage and maintain the clinic tidiness and cleanliness to ensure a positive customer experience.
  • Other ad-hoc duties as assigned by management.

Requirements:

  • 2 to 3 years of experience in customer service or customer relations.
  • Outstanding oral and written communication with great interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Extrovert and outspoken personality.
  • Able to commit to retail working hours including weekends and Public Holidays.