Customer Relation Officer
3 weeks ago
Job Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers at all times
· Responding promptly to customer inquiries and feedback
· Communicating with customers through various channels
· Acknowledging and resolving customer queries and complaints
· Knowing our products inside and out so that you can answer client’s questions
· Providing feedback on the efficiency of the customer service process
Job Requirements:
· Ability to stay calm when customers are stressed or upset
· Experience working with customer support
· Must be proficient in Chinese to coordinate with Chinese speaking clients
· Preferably with at least 1 year of customer service experience or in the service industry
· With positive attitude and great interpersonal skills
· We have Chinese clients, and knowledge of English and Mandarin is essential
Tell employers what skills you have
Product Knowledge
Customer Relationship
Sustainability
Analytical Skills
Customer Support
Interpersonal Skills
Analytical Abilities
Sales Effectiveness
Pressure
Administrative Support
Customer Satisfaction
Customer Focus
Customer Service
Real Estate
Customer Relations
Customer Service Experience
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