Customer relation executive
1 week ago
The Role The Customer Relations Executive performs customer service duties according to the hospital’s standards and supervises and coaches the customer service team. Key Accountabilities To cover duties at both Front Office counters at the Hospital main lobby and Medical Centre, providing directions and assistance to all internal and external customers by handling their requests and enquiries. Duties include: Assist with patient’s admission from Business Office to Ward and discharge from ward Handle specialist referral Conduct ward visitation for inpatients and ensure patient’s confidentiality at all times Go the extra mile and delight patients whenever possible Meet and greet VIPs and provide necessary assistance Handle feedback from all channels and provide appropriate follow-up actions/service recovery Ensure all feedback and enquiries are attended to within 3 hours Ensure internal KPIs are met Coordinate and conduct Maternity Tours and Hospital Tours Conduct internal audits to ensure quality of service rendered Check Daily VVIP Listing prepared by customer relations officers for errors before the list is sent out Arrange fruit baskets/hampers for patients on VIP list and any ad-hoc requests by HODs of other departments Prepare weekly and monthly reports and invoices Prepare gifts and presentations for hospital’s festivity celebrations Plan monthly rosters and ensure sufficient daily manpower Participate in projects and assist in events Coach and guide officers, bellmen, and valets when required Arrange and roster officers for relevant training and courses For Customer Relations Executive (Vietnamese), in addition to the above stated, the incumbent is also required to perform the following services, but not limited to: Assist with patient’s pre-admission procedures such as accommodation arrangements in Singapore and pre-registration Manage all requests of the patient during his/her hospital stay Assist with the discharge of the patient Perform any other duties or responsibilities assigned by Front Office Manager Qualifications & Experience Diploma/Degree in any discipline Additional Information #J-18808-Ljbffr
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Customer Relations Executive
1 week ago
Singapore Careers@Gov Full timeJob Title: Senior Executive - Customer ServiceAt Careers@Gov, we are seeking a highly skilled Senior Executive to lead our Customer Service team. As a key member of our organization, you will be responsible for delivering quality customer service and managing public queries via phone and written channels.Key Responsibilities:• Manage daily operations and...
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Senior Executive
3 weeks ago
Singapore Careers@Gov Full timeJob Title: Senior Executive - Customer RelationsAbout the Role: We are seeking a highly skilled and experienced Senior Executive to join our Customer Relations team. As a key member of our team, you will be responsible for planning, managing, and implementing various projects and events in specific functional areas.Key Responsibilities:* Manage the...
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Customer Relations Executive
3 weeks ago
Singapore HIART PTE. LTD. Full timeRoles & ResponsibilitiesJob ResponsibilitiesFront desk duties· Attend to walk-in customers· Handle phone and email enquiries· Handle student enrolment matters· Collection of course fees and handle day-end closing· Support daily centre operations· Other administrative tasks as assignedRequirement:· Customer service oriented· Pleasant working...
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Customer Relation Executive
3 weeks ago
Singapore ROYAL SECRETS WELLNESS PTE. LTD. Full timeRoles & ResponsibilitiesRoles:Basic customer service duties like answering of calls, scheduling appointments for customers.Building and nurturing positive relationships with your customers.Analyzing customer feedback through surveys and customer service interactions.Providing product or service information to customers.Possess a positive, warm and friendly...
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Customer Relations Officer
3 weeks ago
Singapore CADMUS RESOURCES Full timeRole SummaryCADMUS RESOURCES is seeking a professional Customer Relations Executive to join our team. As a key member of our front office, you will be responsible for delivering exceptional customer service to hotline calls and front desk walk-ins.Key Responsibilities:Be the first point of contact for customers, providing a warm and welcoming...
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Customer Relations Executive
3 weeks ago
Singapore TALENT-MERGE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Preparation and Issuance of service and spare part quotation to customer. Attend to technical enquiries from customer Liaise with customer for dispatch of spares and service engineer attendance Pick & pack spares when necessary Prepare shipping documents and arrange delivery with courier company. Prepare...
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Cluster Customer Relations Executive
4 months ago
Singapore SKOOL4KIDZ PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:The Cluster Customer Relations scope includes the end-to-end internal and external customer support to ensure complete, accurate and timely documentations in accordance with Company’s policy and related Regulatory Compliance. The duties and responsibilities include but not limited to the following:A. Job Role1. GIRO ...
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Guest Relations Executive
2 months ago
Singapore 1855 F&B PTE. LTD. Full timeRoles & ResponsibilitiesAs the Guest Relations Executive, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following: Handle phone calls and inquiries relating to reservations. Greet and coordinate the seating of guests. Recognize the regular guests and highlight to the Executive...
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Customer Relations Officer
2 months ago
Singapore WINARCH CONSTRUCTION PTE. LTD. Full timeRoles & Responsibilities Handle enquiries and public feedback pertaining to the project site activities & environment Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively Ensuring good report and maintaining positive relations with the residents to work closely with the...
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Customer relations executive
1 week ago
Singapore EtonHouse International Holdings Pte Ltd Full timeJob Role & Responsibilities Act as first point of contact for visitors Meet and greet parents and students, attend to visitors and external vendors Perform general administrative duties and data entries to support the school operations Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and...
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Customer Relations Officer
3 weeks ago
Singapore KIENTA ENGINEERING CONSTRUCTION PTE. LTD. Full timeRoles & ResponsibilitiesResponsibility:-shall be competent and possesses the skill, knowledge and ability to manage customer relation issues and general project queries with the residents effectively;-showing, explaining and demonstrating to residents the locations and purposes of the lift upgrading projects;-dealing with requests and handling complaints of...
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Customer Relations Senior Executive
3 weeks ago
Singapore Careers@Gov Full timeAbout the Role:The Customer Relations Senior Executive will be responsible for planning, managing, and implementing various projects and events in specific functional areas. This role will oversee the operations of the Experience ITE Centre, a centre set up to promote the ITE brand of education to secondary school students.Key Responsibilities:Manage the...
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Customer Relations Officer
3 weeks ago
Singapore ASE EDUCATION GROUP PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience. Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth. To develop,...
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Customer Relations Manager
2 months ago
Singapore SAFEGUARD ECO-TECH PTE. LTD. Full timeRoles & Responsibilities- liaise with clients/potential clients for account opening- maintain existing account and weekly updates into customer relations system- advise clients on monthly promotions- sourcing of new clients- sourcing of new projects for the company- providing weekly updates to general manager on customer statusTell employers what skills you...
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Customer Relations Manager
2 weeks ago
Singapore DBS Bank Full timeJob SummaryDBS Bank is seeking a highly skilled Senior Operations Lead to manage and develop the Customer Relations team, ensuring a high standard of service is provided to both internal and external customers.Key ResponsibilitiesOversee the day-to-day operation of the Customer Relations TeamEmbed RED service standards in all customer interactionsEnsure...
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Customer Relations officer
3 weeks ago
Singapore 9 LIVES PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Relations Officer Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that...
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Customer Relations Office
2 months ago
Singapore CHIROPRACTIC FIRST GROUP PRIVATE LIMITED Full timeRoles & ResponsibilitiesAs a Customer Relations Officer in Chiropractic First Group, your primary responsibility is to our valued customers who are satisfied, and delighted with our products and services.You will be the bridge between our company and our customers, working tirelessly to build strong relationships, address concerns, and provide exceptional...
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Customer Relations Officer
3 weeks ago
Singapore NEWCON BUILDERS PTE. LTD. Full timeKey ResponsibilitiesWe are seeking a highly motivated Customer Relations Officer to join our team at NEWCON BUILDERS PTE. LTD. The ideal candidate will handle and resolve conflicts and feedback from public and stakeholders pertaining to our projects, ensuring a positive and productive relationship with our customers.Key RequirementsCandidates must have a...
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Customer Relations Programme Manager
2 weeks ago
Singapore Careers@Gov Full timeAbout the Role:As a Senior Executive with our Customer Relations department at Careers@Gov, you will play a key role in planning, managing, and implementing various projects and events in specific functional areas.Key Responsibilities:Manage the operations of the Experience ITE Centre to promote the ITE brand of education to secondary school students.Plan,...
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Customer Relations Officer
3 weeks ago
Singapore SEATRIUM (SG) PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities Oversee the Superintendents' offices and Customer Relations (CR) centre. Arrange entry pass, accommodation, transport, carpark and meals for customers Handle visitor list, daily planner and Customer feedback Prepare Customer Satisfaction Report Monitor inventory and verify invoices of vendors Support...