Customer relation executive

1 week ago


Singapore IHH Healthcare Full time

The Role The Customer Relations Executive performs customer service duties according to the hospital’s standards and supervises and coaches the customer service team. Key Accountabilities To cover duties at both Front Office counters at the Hospital main lobby and Medical Centre, providing directions and assistance to all internal and external customers by handling their requests and enquiries. Duties include: Assist with patient’s admission from Business Office to Ward and discharge from ward Handle specialist referral Conduct ward visitation for inpatients and ensure patient’s confidentiality at all times Go the extra mile and delight patients whenever possible Meet and greet VIPs and provide necessary assistance Handle feedback from all channels and provide appropriate follow-up actions/service recovery Ensure all feedback and enquiries are attended to within 3 hours Ensure internal KPIs are met Coordinate and conduct Maternity Tours and Hospital Tours Conduct internal audits to ensure quality of service rendered Check Daily VVIP Listing prepared by customer relations officers for errors before the list is sent out Arrange fruit baskets/hampers for patients on VIP list and any ad-hoc requests by HODs of other departments Prepare weekly and monthly reports and invoices Prepare gifts and presentations for hospital’s festivity celebrations Plan monthly rosters and ensure sufficient daily manpower Participate in projects and assist in events Coach and guide officers, bellmen, and valets when required Arrange and roster officers for relevant training and courses For Customer Relations Executive (Vietnamese), in addition to the above stated, the incumbent is also required to perform the following services, but not limited to: Assist with patient’s pre-admission procedures such as accommodation arrangements in Singapore and pre-registration Manage all requests of the patient during his/her hospital stay Assist with the discharge of the patient Perform any other duties or responsibilities assigned by Front Office Manager Qualifications & Experience Diploma/Degree in any discipline Additional Information #J-18808-Ljbffr



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