Manager, Customer Experience

We are seeking an experienced, passionate customer experience manager to join our growing team. This position will lead our team and work with our customers to create the best possible customer experience from initial contact through to after-sale support.In this role you will be responsible for developing and managing customer journey initiatives, often...

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff - to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.Key ResponsibilitiesCustomer Service...

Star Alliance Singapore is a subsidiary management organisation that coordinates Star Alliance activities and manages joint projects on behalf of the world's largest airline alliance. The holding company is based in Frankfurt, Germany. Our primary customers are our numerous member airlines from around the globe, but we interact with consumers through a...

Overview:As a Customer Experience (CX) Specialist, you will be instrumental in shaping and enhancing the overall customer experience journey. You will leverage your expertise in customer-centric strategies and best practices to identify opportunities for improvement, implement initiatives to delight customers, and drive long-term loyalty and advocacy. You...

Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

COMPANY DESCRIPTIONWe specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client's unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that...

Job SummaryManage day to day operation to meet customer satisfaction, responsible for training, quality monitoring, metrics, and employee development. Manage Customer Service Team across North and South Asia including Vietnam. This position will be based in Singapore and report to Customer Service Director, Asia.Key Job ResponsibilitiesResponsible for...

Motion Art Space is the original motion art jamming experience start-up in Singapore. We are a fast-paced and fast-growing start-up and have been featured in numerous media outlets including Vogue, Straits Times, Time Out, 98.7FM, and more, with over star reviews on Google. We have collaborated with companies such as Roll-Royce and Roger Dubuis, and have...

Overall Responsibilities:Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing...

Customer Experience SpecialistHandle and resolve customer inquiries efficiently.Coordinate with internal teams to address and solve issues effectively.Identify and report trends in inquiries and service problems to supervisors promptly.Log all customer interactions accurately in the CRM system.Support in processing orders and managing spare parts...

Singapore:About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in...

About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

As a Customer Experience Associate, you will be primarily responsible for venue bookings and hostings, achieving customer satisfaction and success, and upkeep and cleanliness for DANAMIC's premises and venues.You will be part of a dynamic team, empowered to provide top-in-class venue and customer service to our range of private, industry, and corporate...

Location: Singapore, SingaporeThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter...

**_Job Title: Customer Experience Executive- * Fulfill all aspects of sales support shipments and sample orders including entering customer orders, following up on the wish date and requirements, processing shipping tickets and maintaining supporting documentation/records Manage stock of sample material and necessary supplies for smooth and efficient...

Responsible for achieving significant aftermarket sales objectives and providing exceptional customer service. Vital role in assisting Services & Support to attain crucial growth objectives and in contributing to the Sales Strategy for sustainable expansion. Manage portfolio of customer accounts and overseeing the monitoring and reporting of sales targets....

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.Front Desk operations: Provide welcome and check out on the first and last day of training of the...

Conduct telesales activities professionally, respond to customer queries and facilitate resolution of problems while anticipating customers' needs. Conduct sales verification checks and call monitoring on a timely manner. Ensure accuracy and completion of enrolment forms for submission. Compliance with established company policy procedures and guidelines....

Employee Type:Full-Time- Location:Singapore- Job Type:Other- Date Posted:3/7/202- Oversee the daily operations of the Quality Service Management (QSM) team and ensure that the Service Levels and KPIs are met Prepare and update on operational metrics on a regular basis to Senior Management, as well as when required on an ad hoc basis Ensure that the QSM team...

Responsibilities:Sales: Responsible for the development and execution of an end to end sales cycle, across new client acquisition. Prospecting and qualification of prospects Lead generation and qualification of leads Buyer conversion on a monthly and quarterly basis Conduct pre sales activities based on recommended strategies Client acquisition will be...