![BASF SE](https://media.trabajo.org/img/noimg.jpg)
Intern, Customer Experience
1 month ago
We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.
We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.
Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.
Main Task:
- Drive Voice of the Customer activities, working with the Regional Customer Experience Lead
- This role is responsible for bringing the customer’s voice into the organization and supporting a continuous cycle of understanding the customer perspective, ensuring insights are translated into action (supporting countries to ensure that appropriate actions are taken as a result of customer feedback), and measurement of impact
- Analysis of customer data (quantitative & qualitative) to extract insights – including, but not limited to, NPS surveys
- Administrative management of NPS survey program within the relevant IT systems and ensuring actions are followed up on
- Track VoC performance against defined KPI’s
- Collaboration with the markets in Asia Pacific to discuss insights and drive action
- Preparation of a bi-annual Voice of Customer report summarizing insights, actions and recommendations for H1 2024; this role should lead the process, working collaboratively with the markets in Asia Pacific
- Alignments with the Global Customer Experience lead
Requirement:
- Minimum bachelor's degree in data analytics / business or other related field.
- Strong MS Excel & MS Powerpoint skills
- General IT literacy to quickly learn how to use systems such as MS Teams, Salesforce and Medallia
- Communication skills – particularly strong written (presentation decks) and verbal desirable
- Analytical skills – quantitative (including statistical analyses) and qualitative
- Attention to detail
- Learning mindset
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