Technical Services Manager

1 week ago

Singapore AIRTRUNK SINGAPORE PTE. LTD. Full time

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Macquarie Group, this is just the beginning

Join us at AirTrunk, where the cloud meets the ground.

**A Snapshot**

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways:

- Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
- The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.
- Supporting the BSM in property related services

Please note, this role will be based in our data centre in Singapore.

**Your Day to Day**

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;
- Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
- Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
- Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS
- Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI.
- Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
- Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc.
- Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue reports, change and incident notices as when required.
- Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
- Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
- Lead minor capital projects for customers/internal purposes
- Supervise operational metrics, data and analyse risks
- Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM)
- Implement and administer inventory control programs/purchase parts and supplies

**Requirements**:

- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields
- Excellent collaborator with strong communication skills in English
- Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- Able to read and comprehend single line diagrams
- Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
- Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus.
- Exceptionally flexible, forward-thinking and motivated by change
- Effective customer management skills and meeting chair experience
- Experience of LV WR2, HV WR2 and maintenance of fire service installation

**The AirTrunk Culture**

The pace of our industry means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We’ve created a flexible and safe working environment where everyone feels welcome, heard

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