Technical Services Manager
2 weeks ago
**Role**:
As a Technical Services Manager with a hands-on Technical Team Lead role at NICE Actimize, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU’s and peer groups.
**Responsibilities**
Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
of NICE Actimize portfolio of products both hands-on and as an SME. Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and/or facilitate periodic training for the technical team.
Conduct code reviews to ensure code quality, maintainability, and security.
Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.
Allocate resources effectively, balancing workloads and skillsets within the team.
Collaborate with HR to recruit, onboard, and train new team members.
Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
Strive to build efficiencies, repeatable processes, and best practices on implementations.
Collaborate with product management on defining new product features.
Support sales and pre-sales on new opportunities and leads. Provide consultation to prospects and clients on best practices on the technologies to adopt.
Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.
Previous experience in leading a technical team. Demonstrated ability to inspire and motivate a team toward achieving common goals.
Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
Customer facing experience, preferably in
Domestic travel required (up to 15%)
BA degree in Computer Science or related field or relevant experience (advanced degree a plus)
**Salary**: $100,000.00 - $180,000.00 per month
**Experience**:
- technical service: 10 years (required)
- Banking: 7 years (required)
Work Location: In person
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