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Technical Service Manager
2 weeks ago
**Job Opportunity: Technical Service Manager
**Company Overview**:
Join our innovative and rapidly growing company as a Technical Service Manager We're a dynamic technology firm at the forefront of industry advancements, dedicated to delivering cutting-edge solutions that transform businesses. Our commitment to excellence and customer satisfaction sets us apart, and we're seeking a talented Technical Service Manager to lead our exceptional technical support team.
**Position Summary**:
As a Technical Service Manager, you'll play a pivotal role in ensuring our clients receive unparalleled technical support and solutions. You will lead a team of skilled technical support professionals, fostering a culture of expertise, collaboration, and customer-centricity. Your leadership will drive the success of our clients' technology implementations and contribute to the overall growth and reputation of our company.
**Key Responsibilities**:
- **Team Leadership**:Manage, mentor, and inspire a team of technical support specialists. Foster a culture of continuous learning, knowledge sharing, and collaboration to ensure the team's technical and interpersonal skills are top-notch.
- **Customer Advocacy**:Serve as the main point of contact for high-level technical inquiries and escalations. Advocate for customers, ensuring their concerns are addressed promptly, and technical issues are resolved with precision and care.
- **Strategic Planning**:Collaborate with cross-functional teams to develop and execute technical service strategies that align with business goals. Identify opportunities for service improvement, efficiency enhancement, and cost reduction.
- **Performance Tracking**:Monitor and analyze key performance indicators to measure the effectiveness of technical support efforts. Implement data-driven insights to optimize team performance and enhance customer satisfaction.
- **Solution Development**:Work closely with the product and engineering teams to provide input on product improvements and enhancements based on customer feedback and technical trends.
- **Training and Development**:Design and implement training programs to keep the technical support team updated on the latest technologies, tools, and best practices. Foster a culture of professional growth and skill development.
- **Stakeholder Communication**:Collaborate with internal stakeholders to provide insights from the field, sharing valuable customer feedback, pain points, and feature requests to drive product improvements.
**Qualifications**:
- Proven experience in technical support or related roles, with at least 2 years in a leadership or managerial capacity.
- Exceptional problem-solving skills and a deep understanding of various technical solutions.
- Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Demonstrated ability to lead and develop high-performing teams.
- Strategic mindset with a customer-focused approach to service delivery.
- Proficiency in tracking and analyzing performance metrics to drive continuous improvement.
- Familiarity with scaffolding, body harness and gas industry would be a bonus.
**Why Join Us**:
- Be part of a forward-thinking company that values innovation and excellence.
- Lead a talented team of technical professionals in a collaborative and inclusive environment.
- Contribute to the success of cutting-edge technology solutions with real-world impact.
- Opportunity for professional growth and advancement within a rapidly expanding organization.
