Current jobs related to Technical Service Manager - Singapore - ALPHAEUS PTE. LTD.


  • Singapore Tundra Technical Solutions Full time

    This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm. Technical Project Manager We are seeking a Technical Project Manager to join our network infrastructure team in Singapore to facilitate critical milestones for essential backbone infrastructure. Collaborating closely with...


  • Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • Technical Officer

    13 hours ago


    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...


  • Singapore beBeeCustomerService Full time

    Job SummaryWe are seeking a Service Desk Manager to oversee the delivery of exceptional customer service and incident restoration in our organisation. As a key member of our team, you will be responsible for managing the Service Desk team to provide prompt and effective technical support to clients.ResponsibilitiesManage the Service Desk team to deliver...

  • Technical Officer

    1 week ago


    Singapore ITE Institute of Technical Education Full time

    **[What the role is]** The Technical Officer is responsible for providing administrative and technical assistance and support to staff in the School of Business and Services. **[What you will be working on]** - Provide first-line technical support to staff - Maintain and troubleshoot facilities, hardware, and software - Manage classroom and laboratory...


  • Singapore Digital Business People Full time

    **Role**: As a Technical Services Manager with a hands-on Technical Team Lead role at NICE Actimize, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities,...


  • Singapore Barrington James Full time

    Technical Services Manager (Medical Device) I am currently looking for a Technical Service Manager for one of my Global Medical Devices MNC client. This is an exciting opportunity to join one of the world's largest Medical Devices companies focusing on blood technology. This is a regional position with overseas travel of 10-20%. Title: Technical Service...


  • Singapore Digital Business People Full time

    **Technical Services Manager** **Role**: As a Technical Services Manager with a hands-on Technical Team Lead role, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating...


  • Singapore beBeeService Full time

    Senior Team Lead, Technical Services We are seeking a seasoned Senior Team Lead, Technical Services to join our team. This role is responsible for ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and...


  • Singapore Jetstar Full time

    Jetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure. Our team is...

Technical Service Manager

2 weeks ago


Singapore ALPHAEUS PTE. LTD. Full time

The Operations Manager plays a pivotal role in bridging operations and service management with technical expertise, providing strategic oversight, technical advice, and leadership in the deployment and management of IT services. This role demands a blend of technical acumen, operational excellence, and service management proficiency, aimed at delivering superior technical solutions and services that align with business goals and customer expectations.

**Responsibilities**:

- **Strategic Technical Leadership**:

- Serve as a key technical advisor, guiding the organization's strategic direction in technology deployment and service management.
- Develop and implement technical strategies that enhance operational efficiency, service quality, and customer satisfaction.
- **Technical Advisory and Consultation**:

- Provide expert consultation on technical solutions and services, ensuring they meet business needs and compliance standards.
- Stay abreast of industry trends, emerging technologies, and best practices, advising on their adoption and implementation.
- **Service and Technical Team Management**:

- Lead a multidisciplinary team of IT and service professionals, fostering a culture of technical excellence and continuous improvement.
- Manage technical service delivery, ensuring robust, scalable, and secure solutions that exceed customer expectations.
- **Operational Excellence and Process Improvement**:

- Champion operational best practices and continuous process improvement, leveraging technology to streamline operations and enhance service delivery.
- Implement best practices in accordance with top managed services organizations, focusing on efficiency, scalability, and customer-centric solutions.
- **Quality Assurance and Technical Standards**:

- Ensure adherence to technical standards and best practices in service delivery, maintaining high levels of quality assurance and control.
- Conduct technical reviews and audits to ensure compliance with industry standards and regulatory requirements.
- **Client Relationship and Technical Support**:

- Build and maintain strong relationships with clients, understanding their technical needs and ensuring they are met with high-quality solutions.
- Oversee the provision of technical support, ensuring timely and effectiveresolution of issues and technical inquiries.
- **Risk Management and Security**:

- Oversee risk management processes for technical operations, identifying potential risks and implementing mitigation strategies.
- Ensure robust security protocols are in place to protect data and infrastructure, in line with industry best practices.
- **Project Management and Innovation**:

- Lead technical projects, ensuring they are executed efficiently, meet deadlines, and deliver innovative solutions.Encourage innovation within the team, exploring new technologies and methodologies to enhance service delivery and operational effectiveness.**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience in system and network engineering with a focus on Windows/Microsoft environments.
- Proven experience in a technical leadership role, with a strong background in IT service management and operations.
- Proven track record of performing technology consultations, accurately scoping projects, and leading successful deployments of IT infrastructure solutions.
- Exceptional leadership and team management skills, with the ability to inspire and develop technical teams.
- Experience in designing and implementing complex IT infrastructure projects, with a focus on scalability, security, and performance.
- Strong analytical skills with the ability to assess current technology environments, identify opportunities for improvement, and recommend solutions that align with business goals.
- Familiarity with best practices from top managed services organizations, including ITIL, and certifications in these areas are highly desirable.
- Excellent communication and stakeholder management skills, with the ability to translate technical information into business terms and vice versa.
- Strong project management skills, adept at managing multiple technical projects simultaneously.
- In-depth knowledge of quality assurance, risk management, and IT security protocols.
- Excellent problem-solving and communication skills.
- Experienced with tools and systems such as

System
- Active Directory (Major)
- Entra
- DNS
- Authentication
- Exchange
- Sharepoint
- VMWare (HCI)
- VSphere
- M365 Administration
- Azure (very little)
- SAP (Good to know)

Network
- Aruba
- Clearpass
- Switches
- Access Points
- Forticlient
- Fortigate

Security
- TrendMicro (XDR)
- ASRM (attack surface risk management)
- Vectra (Network detection and response)
- East-West traffic control
- Microsoft Defender
- Phishing simulator
- Eyeglass (Replication and Security)
- Symantec (For Storage)

Storage
- Dell EMC
- Isilon/Powerscale
- Airgap