Technical Services Team Lead

7 days ago


Singapore PrimeStaff Management Services Full time

Recruitment Consultant at PrimeStaff Management Services
Technical Services Team Lead (Security Systems)
Our client is a local security services company specializing in integrated security solutions and services for businesses and serves institutional, commercial, and government clients in major cities within Asia.
This role involves managing the entire service and maintenance process, acting as the main contact for clients, and leading a service team. You'll be responsible for planning, resource allocation, and tracking progress while ensuring client satisfaction.
Responsibilities:
Oversee the entire service and maintenance workflow process.
Serve as the primary contact for client representatives on all service/maintenance-related matters.
Lead and manage a team of service members.
Develop service plans, define resource allocation, skill requirements, and track milestones and metrics.
Find innovative ways to utilize teams in service delivery and allocate responsibilities effectively.
Manage daily client interactions and expectations to achieve optimal outcomes.
Proactively identify and leverage opportunities to enhance customer satisfaction and strengthen client relationships.
Maintain a comprehensive understanding of each client's business, organization, and goals.
Take responsibility for overseeing multiple aspects of the team's operations.
Ensure smooth progress and on-time completion of maintenance commitments to clients.
Perform a variety of technical and non-technical tasks.
Requirements:
Minimum Nitec diploma in Electrical/Electronic Engineering with at least 3 years of relevant experience.
Possess Cat2A G50 clearance is highly desired.
Hands-on experience with security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems is required.
Experience with security system configuration, application programming, and integration with third-party systems is a plus.
Technologically adept (hardware & software).
Strong problem-solving abilities.
Excellent verbal and written communication skills.
Team-oriented with a collaborative attitude.
Customer-focused with good initiative and adaptability.
Short Listed Candidates will be Notified & Contacted.
EA License No.: 95C5411
Seniority level:
Associate
Employment type:
Full-time
Job function:
Technical Services
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