Technical Team Lead

1 week ago

Singapore RD TRUSTED PARTNERS PRIVATE LIMITED Full time

Monday - Friday 830am - 6pm

Location: Havelock

**Responsibilities**
- Oversea the whole process of service cum maintenance workflow
- Frontline contact with client representatives on all service/maintenance related issues
- Lead a team of service team members
- Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
- Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
- Manage day-to-day client interactions and expectations for optimal results
- Continually seek and capitalise upon opportunities to increase customer satisfaction and deepen client relationships
- Possess a knowledge base of each client's business, organisation and objectives
- Be responsible for operationally managing multiple aspects of the team
- Ensure smooth progress and timely delivery and completion of maintenace commitments to clientsPerform a wide variety of technical and non-technical tasks

**Requirements**:

- Minimum NITEC diploma in Electrical/Electronic Engineering with at least 3 years working experience
- Hands-on experience in security systems such as integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV Systems is a must
- Technology savvy (hardware & software)
- Excellent problem solving skills
- Strong verbal and written communication skills
- Must be a team playerCustomer service and business orientated with good initiative and adaptability

Devon Yang Yue Teng

EA License No: 24C2352

Reg No: R24123723

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