Technical Service Team Lead

3 weeks ago

Singapore RN CARE PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • In Charge of overseeing the whole process of service cum maintenance workflow
  • Responsible for the front line contact with client representatives on all service and maintenance related issues
  • In charge of leading a team of service team members
  • Responsible for preparing service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
  • Taking charge of determine new, creative ways to employ teams on service deliveries and distribute responsibilities
  • In Charge of managing day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
  • Possess a knowledge base of each client's business, organization and objectives
  • Be responsible for operationally managing multiple aspects of the team.
  • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
  • Perform a wide variety of technical and non-technical tasks

Job Requirements:

  • Min Nitec or diploma in Electrical/Electronic Engineering
  • Min 3 years working experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems
  • Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
Tell employers what skills you have

Git
Kubernetes
Architect
Release Management
Scrum
TypeScript
Access Control
CCTV
Security Management
Intrusion Detection
Customer Satisfaction
Team Leader
C#
API
Bridge

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