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Technical Team Lead

4 weeks ago

Singapore ADEMCO (FAR EAST) PTE LTD Full time
Roles & Responsibilities

Highlights:

  • Health Insurance, Dental Benefits, Birthday Incentive, Transport Allowance/Reimbursement
  • AWS + Performance Bonus + Transport + HP
  • Friendly environment

Responsibilities:

  • Oversee the whole process of service cum maintenance workflow
  • Front line contact with client representatives on all service/maintenance related issues
  • Lead a team of service team members
  • Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
  • Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
  • Manage day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
  • Possess a knowledge base of each client's business, organization and objectives
  • Be responsible for operationally managing multiple aspects of the team.
  • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
  • Perform a wide variety of technical and non-technical tasks

Requirements:

  • Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
  • Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
  • Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
  • Technology savvy (hardware & software)
  • Excellent problem solving skills
  • Strong verbal and written communication skills
  • Must be a team player
  • Customer service and business orientated with good initiative and adaptability
  • Only Singaporeans may apply.
  • This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.


Tell employers what skills you have

Troubleshooting network
Troubleshooting
Hardware
CCNA
Problem Solving
Access Control
CCTV
Security Management
Adaptability
Communication Skills
technical problems
Intrusion Detection
Customer Satisfaction
Team Player
Customer Service
Electrical Troubleshooting