Technical Service Manager

1 week ago


Singapore SPD Scientific Pte Ltd Full time

The Service Manager is responsible for overseeing the development, deployment, and maintenance of service within the organization for biomedical and laboratory equipment, and a host of microbiology culture media and diagnostic products. The Service Manager plays a crucial role in ensuring the effective delivery of high-quality services to our customers. This role plays a pivotal role in our company, involves strategic planning, team leadership, and collaboration with various stakeholders to ensure the effective functioning of all service support.
Responsibilities:
Effectively manage all services operation, delivering effective operation of the technical service team ensuring that services activities such as customer visit, training and other planned activities are always on track to meet/exceed customer's expectation.
To consistently deliver the company's business management expectations successfully across all areas of development for the technical division, such as, acquiring new competencies of the technical team, ensuring steady growth of new technical service business and continue improvement for the technical service operation and its processes.
To take responsibility for the overall performance of the technical team ensuring all SLA's and KPI's are delivered in accordance with the contract and our customers' satisfaction, fully responsible to oversee and conduct weekly/monthly meetings to align the technical service team and other departments.
Preparation of reports for top management, review and report monthly to the HOD and respective Business Managers on service-related issues. Provide regular updates to the management and will produce a monthly report to HOD for the management for Monthly Management Meeting.
Take the lead role in introducing ways of working changes from the Business Process Centre and be responsible in managing technical service team on changes and further oversee that record keeping of job reports is in an accurate and timely manner after the new changes.
Liaise and coordinate with external vendors, clients, suppliers and other business managers and staff on all issues pertaining to sales and service activities. Review their performance and highlight corrective actions and implement solutions to resolve any dissatisfaction areas. Ensuring that the final works meet/exceed the requirements of the customers.
Providing the technical team with informed guidance on spare parts pricing, contract sales, and maintenance agreements, ensuring that we stay competitive in the market while delivering values to our customers and fostering long-term loyalty.
Effectively manage and sustain an ideal inventory level of spare parts that aligns with the unique requirements of our business and the diverse range of equipment we offer.
Responsible for the profitability of the service division through effective cost management and optimizing the team operation for maximum productivity and efficiency.
Requirements:
Degree/Diploma in Engineering Biomedical or related field
Candidates should have a minimum 8 years of relevant experience in technical service, with minimum 3 years in leadership or management role.
Strong analytical, technical troubleshooting and strong problem-solving skills
Quick learner, team player and ability to work independently.
Customer focused/Strong networking skills.
Demonstrated ability to negotiate and adapt quickly to changing priorities and work effectively in a fast-paced environment.
Must be willing to travel (est. 20%) regionally and internationally as required.
Excellent communication and interpersonal skills
#J-18808-Ljbffr



  • Singapore HD Hyundai Global Service Full time

    COMPANY DESCRIPTION HD Hyundai Global Service Singapore Pte Ltd is a member of Hyundai Heavy Industries Group (World No.1 Shipbuilder). We provide marine engine spare parts & technical service for vessels globally. As a unit of the shipbuilding giant Hyundai Heavy Industries, Hyundai Global Service is committed to becoming a trusted and admired company by...


  • Singapore RAFFLES TECHNICAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Monitors and communicate and fleet reporting system where required the assigned vessels daily vessel performance in safety, technical and operations. Monitor in coordination with the Master and Chief Engineer Officers that the vessel conforms to port state and flag state requirements. Monitor and maintain the...


  • Singapore RAFFLES TECHNICAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Monitors and communicate and fleet reporting system where required the assigned vessels daily vessel performance in safety, technical and operations. Monitor in coordination with the Master and Chief Engineer Officers that the vessel conforms to port state and flag state requirements. Monitor and maintain the...

  • Technical Manager

    7 days ago


    Singapore L.K.W. AUTOMOTIVE SERVICE Full time

    Maintain and manage a daily record of repairs and services of vehicles undertaken and completed. Ensure delivery of vehicles to customers on time. Handle and manage softly the minor complaints and irritants with the customers. Educate customers on maintaining their vehicles free from troubles and problems.


  • Singapore Institute of Technical Education Full time

    Job DescriptionWe are looking for a talented Technical Systems Specialist to join our team. In this role, you will evaluate and provide recommendations through fit gap analysis, identify alternative solutions, and develop/enhance existing systems/subsystems.Your primary responsibilities will include hands-on involvement in providing user support such as...


  • Singapore RAFFLES TECHNICAL SERVICES PTE. LTD. Full time

    About UsAt Raffles Technical Services Pte. Ltd., we pride ourselves on being a dynamic and innovative organization that drives excellence in the maritime industry. Our commitment to delivering exceptional results has earned us a reputation as a trusted partner among shipping companies and owners. We're now seeking a talented individual to join our team as a...


  • Singapore ALPHAEUS PTE. LTD. Full time

    Roles & ResponsibilitiesOverview We are looking for an experienced and dynamic Technical Service Manager (Operations Manager) to provide strategic oversight and technical leadership in the deployment and management of IT services. The successful candidate will play a critical role in bridging operations with technical expertise, ensuring the delivery of...


  • Singapore JAC Recruitment Pte Ltd Full time

    Technical Service Manager Job Description The Service Manager is responsible for overseeing the development, deployment, and maintenance of service within the organization. The Service Manager plays a crucial role in ensuring the effective delivery of high-quality services to our customers. This role involves strategic planning, team leadership, and...


  • Singapore Digital Business People Full time

    **Role**: As a Technical Services Manager with a hands-on Technical Team Lead role at NICE Actimize, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities,...


  • Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full time

    We are seeking a highly skilled Manager of Technical Services to assist the Technical Director in managing our In-House Technicians and Service Partners.In this role, you will be responsible for troubleshooting and resolving product quality and service issues by providing technical advice and performing service jobs.Key responsibilities also include...


  • Singapore Digital Business People Full time

    **Technical Services Manager** **Role**: As a Technical Services Manager with a hands-on Technical Team Lead role, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating...


  • Singapore Jetstar Full time

    Jetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure. Our team is...


  • Singapore HR Exchange Full time

    **Responsibilities**: - Effectively manage all services & operations, delivering effective Asset Management services to client - Consistently deliver “Management Expectations” successfully across all key areas - Responsible for the overall performance of the Services team ensuring all SLA’s and KPI’s are delivered in accordance with the contract and...


  • Singapore ROCK PRODUCTIONS PTE LTD Full time

    Job DescriptionWe are seeking a highly skilled Technical Services Manager to join our team at ROCK PRODUCTIONS PTE LTD.About the RoleThis is an exciting opportunity for a Built Environment Professional who wants to work in a dynamic environment and be part of a great team. As a key member of our facilities management team, you will play a vital role in...


  • Singapore BIT SOLUTION PTE. LTD. Full time

    **Job Purpose** The Technical Service Manager is required to meet the company’s objective of services to be fulfilled quarterly reporting to the Business Unit Head. **Primary Duties and Responsibilities** The Technical Service Manager performs a wide range of duties including some or all of the following: - Technical Management _ - Define the scope of...


  • Singapore AsiaPac Technology Pte Ltd (from M1) Full time

    The ideal candidate for our Technical Service Manager position will have extensive knowledge of IT infrastructure, service management, and leadership skills.Responsibilities:* Ensure smooth IT operations, manage technical teams, and maintain high service standards for clients.* Develop and implement IT service management processes and best practices.*...


  • Singapore TXT TECHNICAL PTE. LTD. Full time

    About Us: TXT TECHNICAL PTE. LTD. is a leading provider of innovative software solutions, and we are seeking an experienced Java Development Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the successful design, development, testing, and delivery of Java-based applications and systems.The ideal...


  • Singapore SAP ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesPLEASE APPLY HERE ONLY - https://jobs.sap.com/job-invite/409693/ABOUT SAPAs the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people...


  • Singapore PRIMUSTECH PTE. LTD. Full time

    PRIMUSTECH PTE. LTD. is seeking a highly skilled Technical Services Manager to join our team.About the RoleThis role involves managing technical services related to Building Automation Systems. The ideal candidate will have a strong understanding of maintenance environments, corrective, preventive, and predictive maintenance procedures.The Technical Services...


  • Singapore MARINSMART GLOBAL SERVICE PTE. LTD. Full time

    MARINSMART GLOBAL SERVICE PTE. LTD. provides expert marine engine maintenance and repair services in Singapore.About the CompanyWe strive to deliver high-quality solutions that meet the evolving needs of our clients in the maritime industry.About the RoleWe are seeking a highly skilled Senior On-Site Engineer to join our team in Singapore.Provide on-site...