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Customer Service Team Lead

1 week ago

Singapore The Supreme HR Advisory Pte Ltd Full time

Position: Customer Service Team Lead / Manager -(order management and logistics)
Working Days:
5 days (Mon-Fri)
Working Timing:
830am – 530pm
Working Location:
Nearest Mrt: Clark Quay
Starting Salary:
$4000 - $6000
Interested applicants can also send your resume to WA: +65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.
No Charges will be incurred by Candidates for any service rendered.
The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, managing periodic reporting requirements, and enhancing customer satisfaction.
Key Responsibilities:
Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
Collaborate with salespeople, inventory team, production plants, external logistics partners, and system support to ensure timely fulfilment of customer orders.
Review and refresh key performance indicators (KPIs) on internal team and external partners.
Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
Ensure adherence to compliance and regulatory requirements in order processing.
Job Requirement:
Degree/Professional certificate in a related field preferred.
5+ years of experience in
customer service or order management , with at least 2 years in a supervisory or managerial role.
Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes.
Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
The Supreme HR Advisory Pte Ltd EANo: 14C7279
SAMUEL SIAW RegNo: R24124745
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