Customer Service Team Lead

3 days ago


Singapore TALENTSIS PTE. LTD. Full time
Roles & Responsibilities

Company's Profile

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Team Lead to join their team and contribute to their ongoing success.

Location: Braddell until Dec 2025 (Will shift to AMK from Jan 2026 onwards)

Working hours: Monday to Friday, 8.30am to 6.00pm

Responsibilities:

  • Ensure that all enquiries received via calls, emails and walk-ins are replied accurately and timely as in accordance with the prevailing SOPs, policies and procedures.
  • Ensure the correct and timely escalation or resolution of urgent cases.
  • Attend to appeals and complaints promptly and accurately.
  • Monitor, track and ensure the accuracy of all enquiries are promptly and accurately recorded for reporting proposes.
  • Ensure that the customer service system and all related systems are always in perfect working condition.
  • Collate and review all data and information for management reporting.
  • Review existing SOPs, Procedures, Documentation to enhance efficiency and effectiveness.
  • Oversee the daily operations and completion of tasks in your team.
  • Report to and assist Head Training Administration and Operations in other tasks as required.
  • Develop and mentor team members.

Requirements:

  • Min. Diploma / Degree in Business Management / Customer Service Management / Business Administration or related fields.
  • Min. 2-3 years of Customer Service experience with some leadership experience.
  • Meticulous with keen attention to details, highly disciplined, service-oriented and good team player.
  • Experience and knowledge in various training grants, such as PSEA, UTAP, SFC is preferred but not a must.

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Tell employers what skills you have

Coaching
Managed Services
Customer Service Management
Customer Care
Administration
Payroll
Attention to Details
Appeals
Team Lead
Team Leader
Team Player
Customer Service
Customer Service Experience

  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesPosition: Customer Service Team Lead / Manager - (order management and logistics)Working Days: 5 days (Mon-Fri)Working Timing: 830am – 530pmWorking Location: Nearest MRT: Clark Quay Starting Salary: $4000 - $6000Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you...


  • Singapore The Supreme HR Advisory Pte Ltd Full time

    Position: Customer Service Team Lead / Manager -(order management and logistics)Working Days: 5 days (Mon-Fri)Working Timing: 830am – 530pm Working Location: North Bridge Road, High Street Centre (Near Clarke Quay)Starting Salary: $4000 - $6000The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and...


  • Singapore BEFOUND STUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...


  • Singapore TALENTSIS PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:Respond to all enquiries (calls, emails, walk-ins) accurately and promptly, following SOPs, policies, and procedures. Ensure timely and correct escalation or resolution of urgent cases. Handle appeals and complaints swiftly and accurately. Monitor and record all enquiries for accurate reporting. Maintain the...


  • Singapore The Supreme HR Advisory Pte Ltd Full time

    The Supreme HR Advisory Pte Ltd is seeking a highly skilled and experienced Customer Service Team Lead and Manager to join our team. This role involves overseeing the entire order management process, ensuring seamless customer service delivery, and driving team performance.This position requires strong leadership and communication skills, with the ability to...


  • Singapore E-Cruit Team Pte Ltd Full time

    Company Overview:E-Cruit Team Pte Ltd is a leading retail company that values exceptional customer service. Our team strives to provide an outstanding shopping experience for our customers.Job Description:We are seeking a Retail Assistant to join our team. As a key member of our sales floor, you will be responsible for providing quality customer service and...


  • Singapore Recruit Express Pte Ltd Full time

    About the Role: As a Sales and Service Team Lead at Recruit Express Pte Ltd, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer service and drive sales growth. You will be responsible for coaching and mentoring team members, identifying areas for improvement, and implementing strategies to increase...


  • Singapore HA HA BIN SUCCESS PTE. LTD. Full time

    Job Description:As a Customer Support Team Lead at HA HA BIN SUCCESS PTE. LTD., you will be responsible for attending to customer enquiries, including order status and providing troubleshooting assistance for orders.Key Responsibilities:Attend and follow up on customer enquiries, ensuring prompt resolution of issues.Keep track of business documents and...


  • Singapore TEAM AUTOPRO PTE. LTD. Full time

    Roles & ResponsibilitiesTurning Your Passion for Cars into a Career with TEAM AUTOPRO PTE LTDThe PositionWe are looking for 2x committed Customer Service Executive to be part of our vibrant automotive team.(Training provided)RESPONSIBILITIES:1. INTERACTIVITYFirst point of contact for our scheduled or walk-in clients on accident reporting Co-ordination...


  • Singapore SP Group Full time

    Quality Assurance LeadWe are seeking an experienced Quality Assurance Lead to join our team at SP Group. In this role, you will be responsible for developing and implementing quality assurance processes to ensure consistent service standards across all departments. Your expertise in quality assurance will help us deliver exceptional service experiences to...


  • Singapore TALENTSIS PTE. LTD. Full time

    Roles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...


  • Singapore Mass Power Services Pte Ltd Full time

    Job Description:We are seeking an experienced Restaurant Service Team Lead to assist the Banquet Restaurant Manager in serving guests with food orders and food service. As a key member of our team, you will supervise a group of waiters/waitresses on duty schedules and work performance.Key Responsibilities:• Perform warm services to in-house and walk-in...


  • Singapore VISTRA CORPORATE SERVICES (SEA) PTE. LTD. Full time

    Roles & ResponsibilitiesJoin Us in Making Progress Without FrictionIt's an exciting time to join Vistra. Our purpose is progress, and we believe our clients have the power to drive global change. We exist to remove the friction from the complexities of international business, enabling clients to achieve seamless and impactful growth. Progress happens when...


  • Singapore Public Service Division Full time

    **Join Our Team:**The National Library Board (NLB) is seeking a highly motivated and experienced professional to join our team as a Service Delivery Manager. In this role, you will play a key part in shaping the future of our libraries and enhancing the services we offer to our community.**Responsibilities:**Develop and implement service delivery initiatives...


  • Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAct as a point of escalation for complex technical issues, ensuring swift resolution and customer satisfaction. Monitor the service desk ticketing system, track ticket progress, and ensure timely responses and resolutions according to SLAs. Allocate and prioritize tasks effectively, ensuring the team meets daily operational targets...


  • Singapore VISTRA CORPORATE SERVICES (SEA) PTE. LTD. Full time

    Roles & ResponsibilitiesJoin Us in Making Progress Without FrictionIt’s an exciting time to join Vistra. Our purpose is progress, and we believe our clients have the power to drive global change. We exist to remove the friction from the complexities of international business, enabling clients to achieve seamless and impactful growth. Progress happens when...


  • Singapore SAFRA National Service Association Full time

    Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...


  • Singapore NUHS Group Ops & IT Full time

    At NUHS Group Ops & IT, we are seeking a skilled Customer Service Operations Lead to join our team. This role is responsible for ensuring the optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Key Responsibilities:Monitor performance real-time and manage resources / deploy manpowerPrepare statistics and...

  • Team Lead

    3 days ago


    Singapore Presbyterian Community Services Full time

    Roles & ResponsibilitiesIntegrated Community Care Provider (ICCP) Team LeadThe ICCP Team Lead will be responsible for the startup preparation and groundwork for ICCP operations to our assigned subregion. He will eventually lead the team of care assessors and oversee the smooth operations of the ICCP to achieve the desired vision (common senior experience,...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesWorking Days: 5 days (Mon-Fri)Working Timing: 830am – 530pmWorking Location: Clarke QuayStarting Salary: $4000 - $6000The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management...