7506 - Customer Service Team Lead / Manager Order management and logistics

3 days ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Clarke Quay

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Job Requirement:

  • Degree/Professional certificate in a related field preferred.
  • 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
  • Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Key Responsibilities:

  • Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
  • Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
  • Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
  • Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
  • Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
  • Review and refresh key performance indicators (KPIs) on internal team and external partners.
  • Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
  • Ensure adherence to compliance and regulatory requirements in order processing.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Tell employers what skills you have

Negotiation
Coaching
Customer Service Delivery
Inventory
Career Development
Compliance
Accountability
Team Lead
Customer Satisfaction
Team Leader
Microsoft Word
Regulatory Requirements
Customer Service
Customer Service Experience
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