Customer Service Operations Lead

About the RoleAs a Customer Support Operations Lead, you will play a key role in enhancing customer experience and maintaining high service standards at the Health Promotion Board (HPB). You will be responsible for overseeing the contact centre support requirements for various HPB programmes and services.You will contribute towards shaping customer...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

Key ResponsibilitiesThe Customer Service Team Lead is responsible for leading a team of customer service representatives in delivering exceptional customer experiences. As a key member of our customer service team, you will supervise daily operations, improve customer service processes, and resolve customer complaints.You will work closely with various...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

JobResponsibilitiesProcure the most effective option based on rates,transit, time, customers requirements etc.Develop unique solutions to achieve maximum efficiency(eg. Transshipments. Etc.) Act as ControlTower for the region Oversee and mentor thecustomer service team, providing guidance and support to ensurehigh performance. Foster a positive...

Roles & ResponsibilitiesTATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, Singapore business...

Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...

Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...

Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...

About the Role:The Customer Service Director Lead will be responsible for leading our contact centre team in delivering exceptional customer experiences.This is an exciting opportunity for a seasoned professional to take charge of day-to-day operations, campaign planning, and quality assurance.Key Responsibilities:Manage day-to-day contact centre...

We are looking for a highly motivated individual to join our team as a Contact Centre Manager. As a key member of our team, you will be responsible for managing process improvement projects and working closely with stakeholders to ensure that requirements are met.Your strong background in system enhancement planning and project management will be essential...

ResponsibilitiesWork with respective departments to improve operational processes, focusing on customer experience and efficiency.Lead process re-engineering to reduce turnaround times and enhance customer experience.Maintain and update quality management systems based on ISO standards.

About the RoleThis is a permanent position at United Parcel Service Of America. The successful candidate will be a key point of contact for our customers, responsible for fulfilling orders and ensuring timely and accurate shipments.The ideal candidate will have a strong background in supply chain management, excellent communication skills, and the ability to...

Roles & ResponsibilitiesOverviewAs a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud...

About the RoleWe are looking for an experienced Operational Supervisor to lead our customer service team. The successful candidate will have a strong background in management and be able to oversee the day-to-day activities of the team. This is a challenging and rewarding role that requires a high level of motivation and dedication.In this position, you will...

Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...

Roles & ResponsibilitiesOverviewCome join the new Sales Activation and Transformation (SAT) organisation We operate in a highly competitive environment and the ability to meet customer expectations, shape profitable deals, and lead pursuits efficiently is critical to our success as an organization.The SAT Organization plays a pivotal role in landing...

Roles & ResponsibilitiesJob Title: Customer Service & Operation ManagerOur Client: Our client is a global freight forwarding company.Customer Service Team Lead to head the customer service and operation team. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight and oceanfreight shipments from end to...

**Join Our Team:**The National Library Board (NLB) is seeking a highly motivated and experienced professional to join our team as a Service Delivery Manager. In this role, you will play a key part in shaping the future of our libraries and enhancing the services we offer to our community.**Responsibilities:**Develop and implement service delivery initiatives...

Roles & ResponsibilitiesKey Responsibilities:Respond to all enquiries (calls, emails, walk-ins) accurately and promptly, following SOPs, policies, and procedures. Ensure timely and correct escalation or resolution of urgent cases. Handle appeals and complaints swiftly and accurately. Monitor and record all enquiries for accurate reporting. Maintain the...